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my header not working properly

Viewing 25 posts - 1 through 25 (of 25 total)
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  • December 11, 2020 at 10:51 am #249929

    [email protected]
    Participant

    my header not working properly and i’ll try multiple time but i can not solve this problem please do something

    December 11, 2020 at 10:51 am #249930

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we could check it?

    Thank you in advance

    December 11, 2020 at 10:57 am #249935

    [email protected]
    Participant

    i want to know what plugins that are not related to this theme

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    December 11, 2020 at 10:59 am #249939

    [email protected]
    Participant

    i am giving you admin access

    December 11, 2020 at 11:37 am #249957

    [email protected]
    Participant

    i facing one problem i am trying to changing home page title but i cann’t do this (google home page title )

    December 11, 2020 at 12:22 pm #249975

    Artem Temos
    Keymaster

    Plugins related to WoodMart:

    Slider Revolution
    WPBakery Page Builder
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG
    Elementor

    Also, please, send us a screenshot of the problem with header.

    December 11, 2020 at 12:30 pm #249981

    [email protected]
    Participant

    i already sent you for admin access just check it

    December 11, 2020 at 12:32 pm #249984

    Artem Temos
    Keymaster

    Please, disable all external plugins that are not related to our theme so we could check.

    December 11, 2020 at 12:39 pm #249991

    [email protected]
    Participant

    i did already

    December 11, 2020 at 12:40 pm #249992

    [email protected]
    Participant

    still i am facing same problem

    December 11, 2020 at 12:40 pm #249993

    Artem Temos
    Keymaster

    Leave only plugins that related to our theme. We have provided you with the list above.

    December 11, 2020 at 12:42 pm #249994

    [email protected]
    Participant

    yes i did also according to your list

    December 11, 2020 at 12:44 pm #249995

    Artem Temos
    Keymaster

    OK, what should we test on your website? https://gyazo.com/c133242ce5cfb6e4e70062f46f888c82

    December 11, 2020 at 12:44 pm #249996

    [email protected]
    Participant

    can you check my website through admin access if you are check it then you’ll be know everything about my problem

    December 11, 2020 at 12:46 pm #249997

    [email protected]
    Participant

    edit header

    December 11, 2020 at 12:55 pm #250000

    [email protected]
    Participant

    you tell me about my problem that what was happening here

    December 11, 2020 at 2:12 pm #250049

    Artem Temos
    Keymaster

    Hi,

    Please, describe to us your problems in a bit more details. Attach some screenshots and provide us with a list of steps on how to reproduce it on your website.

    Thank you in advance.

    December 12, 2020 at 4:34 am #250215

    [email protected]
    Participant

    sticky header not working in live website but it working in admin mode

    December 12, 2020 at 4:57 am #250217

    [email protected]
    Participant

    how can i do sticky header i have try multiple time but i am unable to solve it

    December 12, 2020 at 5:06 am #250218

    [email protected]
    Participant

    how can i do sticky header i have try multiple time

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    December 12, 2020 at 10:16 am #250275

    Artem Temos
    Keymaster

    Hello,

    Please, update the theme to the latest version 5.3.6 firstly.

    Regards

    December 12, 2020 at 10:42 am #250291

    [email protected]
    Participant

    i already did it.

    December 12, 2020 at 10:43 am #250292

    Artem Temos
    Keymaster

    Please, disable all external plugins that are not related to our theme so we could check.

    We see some JS error in the console that is not related to our theme.

    December 12, 2020 at 10:45 am #250294

    [email protected]
    Participant

    just look this screenshot sir

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    December 12, 2020 at 11:02 am #250300

    [email protected]
    Participant

    thanks all problems are solved

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