My layout can’t be Duplicated

Hello Sir,

Happy New Year!

My layout can’t be duplicated successfully.
After I click the button Duplicated, It will move to the page of the post list.
It happened about 10 days ago.

Could you help?

Tks!

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Hello,

Please update the WoodMart core plugin to the latest version and test how it works https://monosnap.com/file/jgFFvR13x9HUfeQojbddfhjzrlUJHb

Kind Regards

Hello Sir,

Thanks for your reply.

I have tried to update both Woodmart Core and Slider Revolution, but neither of them has been updated successfully.
I don’t know why.
By the way, I have tried deactivating other third-party plugins already.

Could you help?
Tks!

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Please send us your FTP access so we can try to troubleshoot the problem.

Hello Sir,

Thanks for your reply.

The FTP access sent already.

Tks!

It is not FTP but your hosting access. We need FTP to edit your website files.

Hello Sir,

Thanks for your reply.

I sent both to you already on the last contact.

Anyway, pls check the attached information.

Thank you very much!

You sent your website Dashboard access. Please contact your hosting provider and ask them to send you the FTP access so we can connect using FileZilla.

Hello Sir,

Thanks for your reply.

Pls check with the attached information.

Tks!

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Hello Sir,

The attached information for your reference…

Tks!

Hello,

As we can see, you have some database errors on your website that are not related to our theme. The issue is not about our theme layouts. You can’t duplicate WooCommerce products as well. Tested with default WordPress theme. You need to solve this problem first. https://monosnap.com/file/OzGCK6Q7TEa3RaBIHp1AZ02ogEHF7W

Kind Regards

Hello Sir,

You are correct, the problem comes from my web host…

We can close this topic now.

Thank you very much!

Great, we are glad that you sorted it out. Feel free to contact us if you have any further questions.

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