My shop crashed down

I need urgent support, my shop crashed down I don’t know why

I already tested with the theme disabled and it works…. so it’s from the theme, please help!!

I’m trying to upload a older version of the theme to see if that would fix the issue…

did not work ,it completly crashes everything, and makes the site go whitescreen

So some theme file is corrupted or it conflicts with woocommerce somehow… if I deactivate the theme it works..

this seems to crash everything : /wp-content/*themes/woodmart/inc/integrations/woocommerce/modules/dynamic-discounts/class-manager.php:198* ….

Ftp acces given

I managed to repair it myself… It seems that woodmart is not compatible with the last version of php.. and I had to downgrade it to a older version

I changed into version 7.4 from 8.1 , but please investigate if you can why did this happen, because the downgrade itself made my website load a tad slower..

Hello,

Our theme is fully compatible with the latest PHP version. Please update it on your server now and provide us with all the necessary access so we can check this for you.

Kind Regards

Hey there, I keep having an issue with elementor when I’m trying to update the single product layout page. It keeps giving me error 500 and I can not figure out what to do..

Hello,

Please provide us with your actual admin access so we can check the issue for you.

Kind Regards

Hello it seems my slider doesn’t work as it should …? on my editor I have one picture but when the website loads it’s a old one

Also i have another issue, it seems that the hour would not update, even if I already changed it into UTC+2 , it’s still on UTC

On mobile after the slider there isn’t anything loading … it’s a white canvas why does this happens?

Please keep all plugins that are not related to our theme temporarily turned off and send us your admin access.

I can not disable those as i have a black friday discount going on, you already have the ftp login details up above, if you can not investigate i will create a staging site…

The credentials

Hello, I urgently need your support…

I had found the issue, it seems that the product category is doing this on the mobile version even tho I don’t understand why, and second how because a few days ago used to work without any issues

In this case, you need to create a staging development copy of your website. There, you will be able to do such kind of experiments without any harm to your production website.

Kind Regards

It seems the product category that’s on the mainpage is having issues on the mobile, if you can check why. Thank you. I made it to not show on the mobile as it was throwing everything else.

Please provide us with your staging website access where you can disable all plugins so we can check.

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