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My Single Product Page Featured Image Problem
- This topic has 9 replies, 2 voices, and was last updated 1 year, 8 months ago by Elise Noromit.
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AuthorPosts
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April 9, 2023 at 10:25 pm #458513
tantujsareeParticipantMy single product page featured image is looking so smaller. That’s my problem. Please solve my problem. I did tried to contact woodmart theme support in last 5 days but I didn’t get support. Please solve my problem immediately.
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You must be logged in to view attached files.April 10, 2023 at 2:57 am #458524
Elise NoromitMemberHello,
Thank you very much for choosing our theme and for contacting us.
Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.
Please, confirm the permission for plugins deactivation, and switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.
Best Regards
April 11, 2023 at 10:23 pm #459002
tantujsareeParticipantI don’t understand. Please help me. I don’t get any help from your support. Plaese solve my single product page featured image is looking so smaller. That’s my problem. Please solve my problem. I did tried to contact woodmart theme support in last 7-8 days but I didn’t get support. Please see my website single product page and solve my problem.
Attachments:
You must be logged in to view attached files.April 12, 2023 at 2:38 am #459030
Elise NoromitMemberHello,
Could you kindly provide the site admin access so that we could check the current settings and suggest a solution?
Best Regards
April 12, 2023 at 2:44 pm #459184
tantujsareeParticipantOkay, please check below and solve my problem
April 13, 2023 at 2:13 am #459309
Elise NoromitMemberHello,
I need admin rights and access to the Theme Settings and Appearance.
Please, confirm the permission for plugins deactivation, and switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.
Best Regards
April 13, 2023 at 2:33 am #459315
tantujsareeParticipantokay, you can access my site now. I give admin access below, And I will give you the permission for plugins deactivation, Please solve my problem
April 14, 2023 at 2:52 am #459540
Elise NoromitMemberHello,
The problem is caused by these plugins: https://gyazo.com/6df03cd137c9120222c8da28697306af
If you have any questions please feel free to contact us.
Best Regards
April 14, 2023 at 3:07 am #459550
tantujsareeParticipantThank you so much, my problem is solved and I’m really happy to your support. Thank you again.
April 14, 2023 at 3:29 am #459557
Elise NoromitMemberYou are welcome! We are here to help.
Wish you a wonderful day!
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