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My Single Product Page Featured Image Problem

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  • #458513

    tantujsaree
    Participant

    My single product page featured image is looking so smaller. That’s my problem. Please solve my problem. I did tried to contact woodmart theme support in last 5 days but I didn’t get support. Please solve my problem immediately.

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    #458524

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.

    Please, confirm the permission for plugins deactivation, and switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    #459002

    tantujsaree
    Participant

    I don’t understand. Please help me. I don’t get any help from your support. Plaese solve my single product page featured image is looking so smaller. That’s my problem. Please solve my problem. I did tried to contact woodmart theme support in last 7-8 days but I didn’t get support. Please see my website single product page and solve my problem.

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    #459030

    Hello,

    Could you kindly provide the site admin access so that we could check the current settings and suggest a solution?

    Best Regards

    #459184

    tantujsaree
    Participant

    Okay, please check below and solve my problem

    #459309

    Hello,

    I need admin rights and access to the Theme Settings and Appearance.

    Please, confirm the permission for plugins deactivation, and switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    #459315

    tantujsaree
    Participant

    okay, you can access my site now. I give admin access below, And I will give you the permission for plugins deactivation, Please solve my problem

    #459540

    Hello,

    The problem is caused by these plugins: https://gyazo.com/6df03cd137c9120222c8da28697306af

    If you have any questions please feel free to contact us.

    Best Regards

    #459550

    tantujsaree
    Participant

    Thank you so much, my problem is solved and I’m really happy to your support. Thank you again.

    #459557

    You are welcome! We are here to help.

    Wish you a wonderful day!

Viewing 10 posts - 1 through 10 (of 10 total)