My Website is not capturing abandoned carts

Hello team,

My website that is gadgetguruji.co.in has not been capturing abandoned carts for a long time, I tried multiple plugins and checked all the situations with my developer, and even checked with hosting support. As per the conclusions, they have told me to get in touch with theme support as this issue persists from the theme part only. Kindly help me with this issue

Regards
Tushar

Hello,

May I request you send me some screenshots for a better understanding?

Looking forward to collaborating with you!

Kind Regards

Here’s my website url- gadgetguruji.co.in

Here’s the screenshot inside the panel of abandoned carts

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Also my support is valid for 2 more days. Please help me with this. So, I can manage my site hassle free and suggest more people to use woodmart theme

Hello,

Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?

Kind Regards

I checked with other themes,
Earlier my website was on a different theme and I also have other sites. This issue is happening with my woodmart theme

Hello,

Please send me access to the admin dashboard so I will check it on your side.

Thank you in advance.

Kind Regards

Here I have shared the access in extra information tab

Hello,

Sorry for the delay.

Please confirm the permission for plugins deactivation, and switching to the parent/default theme. As soon as we complete the testing we will enable all back.

Looking forward to hearing back from you!

Kind Regards

[Author]

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