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Nested Carousel Element – Inconsistent video element display

Viewing 8 posts - 1 through 8 (of 8 total)
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  • #705336

    craig-7256
    Participant

    Hello,

    When using the Xtemos Nested Carousel Element for Elementor, and embedding the Xtemos Video Element for Elementor, within the carousel slides, has mixed results when clicking the Video button.

    When the video button is applied to a slide, it opens Vimeo content, which by default opens in the same page as a modal window (exactly as we need it to). In some cases though, the user is linked directly to the Vimeo URL/page, instead of staying within the same page.

    An example of this can be found on the linked page i have provided:

    – Where we have a video button on slide 1 of 10 on the “Vortex Xenon™ Features” slice – this appears to open the modal window fine.

    – However, from the same slide 1 of 10, if we click back (left arrow within carousel) one slide, to slide 10 of 10, the same button element (but setup for different video content) links directly to the Vimeo URL, which means we have left the website for vimeo.com.

    Unfortunately, this case isn’t consistent and the more you play with this issue, it becomes progressively difficult to see a a pattern. We have occasionally seen slides which have displayed the video in a modal window, as desired, later function incorrectly as a direct link to a Vimeo URL, when the slide is revisited and the video button clicked a second time!?

    Thank you

    Kind regards
    Craig

    #705348

    Artem Temos
    Keymaster

    Hello,

    Please send us your admin access so we can check this for you and provide a proper solution.

    Thank you in advance.

    #705353

    craig-7256
    Participant

    Private access URL provided in extra info box

    #705453

    Artem Temos
    Keymaster

    To fix this issue, please apply the patch #705448. Let me know if it helps.

    #705457

    craig-7256
    Participant

    Thank you for looking into this. I have applied to the patch and retested, however, the issue remains.

    I trued also with local cache removed for this domain and also vimeo.com.

    I tested using the the same case i originally provided in this ticket.

    #705463

    Artem Temos
    Keymaster

    We have just tested and don’t see the mentioned problem on our end https://monosnap.ai/file/jNTxSQ4KuAEZznqs9CAEgN8Ygpiuq2
    So it looks like a cache issue in the browser.

    #705486

    craig-7256
    Participant

    OK. Yes. You’re correct. by clearing the browser cache entirely, it works now. My apologies.
    Thank you very much for a fast response.

    #705589

    Artem Temos
    Keymaster

    You are always welcome. Feel free to contact us if you have any further questions.

Viewing 8 posts - 1 through 8 (of 8 total)

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