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New customers can receive the order email but not the new registration email.

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  • May 21, 2025 at 5:36 pm #662307

    bestshop24h
    Participant

    Customers can receive the order email but not the new account email which contains user name and password after placing an order. How to set it up?

    May 22, 2025 at 9:43 am #662385

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Navigate to WooCommerce > Settings > Emails and scroll to “Customer new account”. Make sure it’s enabled and correctly configured.

    WooCommerce only sends the “Customer new account” email when an account is created.

    Sometimes, emails fail due to hosting or spam filters. Using an SMTP plugin (like WP Mail SMTP) ensures better deliverability and logs any failures.

    Please follow this WooCommerce guide: https://woocommerce.com/document/email-faq/

    Best Regards,

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