New order email [WOOCOMMERCE]
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Hello,
After installing the Woodmart theme and developing the new site I placed a test order via WooCommerce.
It seems that there is a problem with incoming “new order” e-mail messages:
1. Customer is receiving the e-mail message about the order.
2. The system does not send a “new order” message to the e-mail address registered in Woocommerce.
3. I checked WooCommerce e-mail settings and it seems that a “new order” email is set up correctly.
4. The system only sends a message about the “out of stock” product. This e-mail message is sent to my gmail address -not to the e-mail address registered in WooCommerce.
>> Do I have to make any new setting to Woodmart in order to start receiving “new order” messages?
(NOTE: Before installing the Woodmart theme, “new order” messages were correctly received.
Any thoughts on this?
Regards,
Further to my previous message, please note that although I am not receiving any “new order” emails, the WordPress WOOCOMMERCE backend page shows that a new order just came in.
Sorry about the additional e-mail that I am sending but I just discovered that the incoming “new order” e-mails went to the Junk Folder of my Webmail account [no email has been received via my local client server account).
Does this have to do with any Woodmart setting ?
Regards,
Hello,
Could you please check how it works with some default WordPress themes like WooCommerce Storefront to understand if it is our theme issue or not?
Best Regards,
Hello, I asked my developer to check how the system works under a different theme.
I’ll let you know.
Regards,
Hello,
Sure, no problem.
Please let me know once your developer has checked it with a different theme, and I’ll be happy to assist further.
Best Regards,
.
