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New Single Product Layout does not open correctly in Elementor editor

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  • #722899

    moanaspas.co.nz
    Participant

    Hello WoodMart Support,

    I am having an issue with WoodMart Single Product Layout and Elementor.

    I have already reinstalled the official WoodMart theme package and activated the WoodMart license successfully.

    Current setup:

    WordPress
    WooCommerce
    Elementor / Elementor Pro active
    Official WoodMart theme package reinstalled
    WoodMart version: 8.5.4
    WoodMart license activated
    WoodMart Core installed and activated
    Elementor Files & Data cleared
    LiteSpeed cache cleared

    After reinstalling the official WoodMart package, the original issue with the existing Single Product Layout seems to be improved.

    However, I am still having a problem when creating a new Single Product Layout.

    Steps to reproduce:

    Go to WoodMart → Layouts
    Click Single Product
    Click Add Layout
    Enter a layout name
    Choose one of the predefined WoodMart Single Product templates
    Click Create layout
    The page opens, but it does not show the normal Elementor editor interface

    Instead of loading the Elementor editor with the left editing panel, it opens an incomplete product content view showing only product content such as:

    Description
    Why Choose Moanaspa?
    Product image/content

    There is no Elementor left editing panel.

    Also, if I go back to the Layouts list and click Edit with Elementor on the newly created layout, the same issue happens.

    So the issue is not only with an old layout. It also happens with a brand new Single Product Layout created after reinstalling the official WoodMart theme package.

    Could you please help check why newly created WoodMart Single Product Layouts are not opening correctly in Elementor editor?

    I have attached screenshots showing:

    The Add Layout screen
    The predefined template selection
    The incorrect page that opens after clicking Create Layout
    The Edit with Elementor option in the layout list
    WoodMart license activation
    WoodMart Core activated

    Thank you.

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    #722912

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    I can see in your screenshot that the WoodMart Core plugin is not installed.

    Please navigate to WoodMart > Plugins, install and activate the WoodMart Core plugin, then try creating a new Single Product Layout again and check how it works.

    If the issue still persists, please deactivate all plugins that are not related to the theme, keeping only the required theme plugins active, and test again.

    If the problem remains after that, kindly share your WP Admin login details via the Private Content field so we can investigate it further.

    Best Regards

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