New Theme Not Editing Pages

Hi,

I have just bought your theme and cannot edit any pages?

Please can you look in to this thanks

Will

Hello,

Thank you very much for choosing our theme and for contacting us.

Please navigate to Appearance > Install plugins > install and activate all the required. If you have done that but the problem remains, deactivate all the plugins not related to the theme, and switch to the parent them if you are running the child one and provide your site admin access to the private area.

Best Regards

Hi Please find in the private content area my login details thanks

Hello,

Deactivate this plugin http://prntscr.com/mwihvm and enable the maintenance mode in our theme

Theme Settings > Maintenance mode. Enter your Maintenance page and set the maintenance template.

Best Regards

Hi,

I have deactivated the plugin and enabled the maintenance mode and still getting the same problems?

Hello,

Please deactivate all the plugins excepting these ones: http://prntscr.com/mckr3o

And check the issue again.

Best Regards

Hi, I can now navigate around the site fine thanks. The problem I am having now is with the WP Bakery Page Builder when I edit a product and select one of your WPBakery predefined template parts and layouts from XTemos Studio and click preview it is only showing part of the template? If I update the page and refresh it will then show the full template? I am using your theme for 2 other websites and do not have this problem.

Thanks Will

Hello,

More likely it is an issue of plugins conflict. Have you deactivated all the plugins and checked?

Best Regards

Hi I have deactivated all the plugins that did not come with your theme and I am still having problems. I am trying to use your google map templates now and it will not show google maps in preview or when I update the product. I have attached a snap shot of your templates that I am trying to use

Also the site is asking me to update to 3.6.1. I have already updated but it keeps asking me to?

Thanks

Hello,

I have tried to add a text block to the page and it is edited and saved well http://prntscr.com/n4pscr

Please clarify the issue? What steps should I take to reproduce the problem?

Best Regards

Hi

Step 1 please go to this product Parking Old Trafford MUFC v Cardiff 12/05/19

Step 2 Edit product backend

Step 3 Click on WP Bakery Template Icon – WoodMart templates library

Step 4 Add any Google Map template

Step 5 Update product and view the product.

When you now view the product it won’t show the google map only some of the text, if you use wp bakery frontend it will show the maps but when you save it and come out of wp bakery the map will not show.

Hi,

We see an error in the JS console http://prntscr.com/n4zwrm
You need to check your API key settings and add your current domain to its configuration. Here you will get more details https://developers.google.com/maps/documentation/javascript/get-api-key

Regards

Hi I have now added the google api key and still having the same problems?

Thanks

Please, send us your FTP access so we can check what is wrong.

Hi please find in the private content area my login info.

Thanks

We need your FTP access, not the hosting panel account.

Hi I can see FTP in my hosting account but I have not set this up?

Sorry, we don’t understand what you mean. If you don’t have this information, try to contact your hosting provider and ask them to send you this data.

Hi please find in the private section login details FTO

Please, check how it works now.

Thank you

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