New update not installing

This topic has 7 replies, 2 voices, and was last updated 4 years, 5 months ago by Artem Temos.

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November 9, 2020 at 9:21 pm #240275

dalom2193
Participant

Hi,
Thanks for the wonderful theme. I am currently using version 5.2.0. When I tried to update to 5.3.3 a bad format message appeared. I am attaching screenshot. Could you please help me with this?
Thanks-
Sanjida

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November 10, 2020 at 7:05 am #240324

Artem Temos
Keymaster

Hello,

Try to deactivate the theme in Dashboard -> WoodMart -> Theme License and then activate it with your purchase code. Go to Dashboard -> Updates and click on the “Check again” button. Then you should be able to update the theme without any problems.

Kind Regards

November 10, 2020 at 8:02 pm #240552

dalom2193
Participant

Hi, I have activated theme with purchase code but problem persists. Any further suggestions please?

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November 11, 2020 at 7:40 am #240628

Artem Temos
Keymaster

Please, send us your admin access so we can try.

November 13, 2020 at 4:01 am #241192

dalom2193
Participant

Hi, here it is

November 13, 2020 at 7:38 am #241224

Artem Temos
Keymaster

It seems like you didn’t deactivate and activate the theme as we asked you. Now your theme is updated correctly. Please, check from your side.

November 13, 2020 at 6:09 pm #241360

dalom2193
Participant

Many thanks for your kind support. It is working fine

November 14, 2020 at 8:52 am #241474

Artem Temos
Keymaster

Great, you are welcome!
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