Newsletter redirect to main page after signup

Hi,

During testing a newsletter feature I’ve noticed some bug.

When you click and signup with new email it will redirect you to Homepage without any notice.
Subscription cannot be completed. However, when you click one more time on newsletter button surprisingly information with successful signup pop out and after that you will receive email with confirmation. This happens when Enable promo popup is On (Show promo popup to users when they enter the site.) When Enable promo popup is Off then nothing is happening. When you click sign in to newsletter you are only redirected to Homepage.

Please check if you can help me,

Regards
Rafal

Hello,

Have you configured the plugin? You should have a mailchim account and integrate it into the plugin.

Best Regards

Yes it’s configured with Mailchimp account and I don’t have a problems at all with it. All subscriptions went well and everything is working.
It’s not working only when you try to click Newsletter on right top corner and popup appears

Hello,

Please test your form with a default theme to understand if our theme causes the problem.

Best Regards

Hi Elise,

Why I should test form with default theme while it is working? It’s not the form that causes the problem.

Problem is with your newsletter link when you opening through class woodmart-open-newsletter

Something is messed up with JS because after signup you don’t see confirmation and you are redirected to main page immediately.

when you hit newsletter again confirmation shows up

please notice additionally:
when you switch off Enable promo popup in settings, newsletter link doesn’t work at all.

Hello,

Please deactivate all the third parites plugins not related to the theme and provide your site admin access.

Best Regards

Hello,

Plugins deactivated. Please find my site admin access in Private Content

Hello,

You need to activate the promo popup in the Theme Settings > Shop > Promo popup http://prntscr.com/lp04vw

Best Regards

You need to activate the promo popup in the Theme Settings > Shop > Promo popup http://prntscr.com/lp04vw

Sorry, but I think you still don’t understand.

It’s not my problem only. Look and check on your website because you have the same problem:

Notice first click and redirection to main page and second one with confirmation

It is nice feature but not working good.

https://openload.co/f/8RMwa99Se_E/woodmart_bug.mp4

Hello,

I do not understand what redirections you mean. I am checking the demo it works correctly https://gyazo.com/e9a076909f898e064d648254cccad4a2

When you click and signup with new email it will redirect you to Homepage without any notice.
Subscription cannot be completed. 

I have tested your form. It seems to have been configured correctly. The subscription was completed and no redirection.

You need to activate and configure the promo popup in the Theme Settings > Shop > Promo popup http://prntscr.com/lp04vw

Best Regards

I do not understand what redirections you mean. I am checking the demo it works correctly

Please check and test the following steps:

PROMO POPUP ACTIVATED:

1.

You need to activate and configure the promo popup in the Theme Settings > Shop > Promo popup

Promo popup activated
2. click on newsletter link
3. enter email
4. click signup
5. NO confirmation about signup, NO email in inbox, signup NOT completed, popup closes itself, redirected to main page
https://i.imgur.com/aF43Lv4.gif

ONLY when you click SECOND TIME on newsletter link confirmation appears and THEN signup is complete and email received.

PROMO POPUP NOT ACTIVATED:
Newsletter link not working

Hi,

Try to add the following code snippet to the Custom JS area in Theme Settings to display the popup again if there is some message inside it

if( jQuery('.woodmart-promo-popup .mc4wp-response > div').length > 0 ) {
	jQuery('.woodmart-open-newsletter a').click();
}

Regards

[Author]

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