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no linebreaks in product detail page when product template is enabled

Viewing 5 posts - 1 through 5 (of 5 total)
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  • #676829

    thomas-8605
    Participant

    Hello,

    in our privat content section link1 you can see the product without linebreaks.
    But our text have linebreaks in product editor.

    How to reproduce this problem:
    add textfield to product template in link2.
    Map dynamic field with product description.

    Result: Text without linebreaks.

    We talked to elementor pro support. They confirmed. This is an problem which are not caused by other themes and it shoud work with dynamic field option.

    We need to use dynamic field for product description because we need some extra functions/options which are not possible in your product description tab widget.
    Please fix the style problem after using dynamic field option.

    BR
    Tommy

    #676877

    Hello,

    You don’t need to use Elementor’s Dynamic Field widget to display the product description. The theme provides its own dedicated widget called “Product Content”, which is specifically designed to display the product description correctly, including preserving line breaks and formatting.

    To resolve the issue:

    Please edit your single product layout in Elementor, Remove the Dynamic Field widget currently used for the description and add the “Product Content” widget: https://postimg.cc/pypzrkT3

    Best Regards,

    #676885

    thomas-8605
    Participant

    Hello,

    but we need to use it.
    For example in happy addon widget and in jet engine widgets from crocoblock.
    Another example:
    jet engine have an description enfold widget. Wit that the text of enfold element will say:
    OPEN… and if you open it you will see text: CLOSE.
    So finally we will have READ MORE and READ LESS option for product description.

    There are many more cases we shoud use dynamic field for product description.

    You do not plan to fix that issue? With helo theme its working great and with all other themes we coud test in stage Tested with 5 themes and all working great with dynamic field. For example xsto… theme also have an product content widget, but they also work with dynamic field without any problem.

    You stop supporting elementor pro fully? Please add this notice to your theme description. We also going to report this to envato and write our reviews.

    BR
    Tommy

    #676886

    thomas-8605
    Participant

    Now i also see elementor pro support confirmed that is an bug related to theme and it shoud work out of the box with elementor. Going to report and forward that email to envato if there is no plan to fix that issue. 🙁

    #677006

    Hello,

    To resolve this issue, you need to apply patch 676988 and check.

    Best Regards,

Viewing 5 posts - 1 through 5 (of 5 total)