Home Forums WoodMart – Premium Template No products were found matching your selection.

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This topic contains 27 replies, has 2 voices, and was last updated by Artem Temos Artem Temos 1 month ago.

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  • #197884

    b2ccreation
    Customer

    Hi Support Team

    My website is Sahastainless DOT COM.

    When I click PRODUCTS menu, it show error message “No products were found matching your selection.”.

    Why did it happen?
    Please let me know how to solve it.

    Regards

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    #197903

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    #197967

    b2ccreation
    Customer

    Hello

    I found that when I use Thai language, it is work but I use English language, it show error message.

    Regards

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    #197976

    Hello,

    Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?

    Regards

    #197986

    b2ccreation
    Customer

    I’m not sure

    For the first time I use WooCommerce, I have no experience in the initial configuration with it before.

    Please advise me.

    Regards

    #198045

    The issue seems to be not related to our theme. Have you tested how it works with default WordPress theme?

    #198298

    b2ccreation
    Customer

    Please let me know all plugins that are related to our theme.

    #198319

    Here the list of required plugins:

    WPBakery Page Builder
    Woodmart Core
    WooCommerce
    Slider Revolution (optional)

    #198376

    b2ccreation
    Customer

    I think it shouldn’t be about the plugin because when changing to Thai language it works.

    If I change to English language, the PRODUCTS page will say “NO PRODUCTS WERE FOUND MATCHING YOUR SELECTION.”

    Why doesn’t it work when I change to English language?

    #198492

    b2ccreation
    Customer

    Please advise me about the steps to check the settings.

    Regards

    #198508

    Have you tested how it works with default WordPress theme and without external plugins? Please, provide us a screenshot so we can check.

    #198559

    b2ccreation
    Customer

    Please check it on this screenshot.

    Thank you.

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    #198580

    We meant a screenshot of how it works with a default WordPress theme.

    #198612

    b2ccreation
    Customer

    This is the screenshot that shows complete usage when choosing Thai language of the WordPress theme.

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    #198614

    b2ccreation
    Customer

    This is an incomplete screen when selecting the English language of the WordPress theme.

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    #198620

    This screenshot shows our WoodMart theme. We asked you to test how it works with a default WordPress theme like TwentyTwenty to see if the issue is caused by our theme or not.

    #198636

    b2ccreation
    Customer

    TwentyTwenty theme, It is work.

    What’s next?

    Regards

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    #198639

    Keep the default theme active and send us your admin access. The one that you sent previously seems to be no longer valid.

    #198641

    b2ccreation
    Customer

    How long will it take you to fix this because our website currently has customers?

    #198655

    It will take a few minutes to test the problem and we will switch to WoodMart.

    #198701

    b2ccreation
    Customer

    Okay.

    Thanks in advance and hope it works again.

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    #198702

    But there is the same message with the default theme https://gyazo.com/d49dd6f876b2e25b69223e999888f772
    It means that this issue is not related to our theme.

    #198703

    b2ccreation
    Customer

    And what happened?

    #198704

    We don’t know but this message appears on your website even if our theme is disabled. It means that it comes from some of the installed plugins. It seems to be a WooCommerce message. Something is wrong with WooCommerce configuration or some plugins conflict. But it is not a theme bug or problem.

    #198707

    b2ccreation
    Customer

    I would like to ask more …

    How many WooCommerce plugin should be used on this website? And what is the name?

    #198818

    Our theme requires only one plugin – the WooCommerce itself. Other plugins are optional and you can use them according to your needs.

    #198878

    b2ccreation
    Customer

    I found a language plugin (WPML) that affects WooCommerce.

    I will find a new multi-language plugin.

    If you can recommend me, it will be very good.
    Thank you so much.

    #198880

    Actually, WPML is one of the best plugin for this and is fully compatible with our theme. We suggest you to contact WPML support team for help.

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