No Shop Filters show on Archive Pages

When we deactivate all custom Layouts and rely solely on Widget sidebars, nothing is displayed on product archive pages.

It seems that standard woocommerce sidebars don’t work without layouts being active.

All caches have been cleared.

Hello,

I’ve checked your site, and the sidebar is displaying correctly on the product archive pages even with all custom layouts disabled.

See Screenshot for clarification: https://postimg.cc/phkkzdw7

Could you please clear your browser cache or check in an incognito/private window to confirm?

Best Regards,

Sorry, but I don’t agree with your findings.
I have disabled your layouts, so only the standard shop page should be showing.
I click on a category on the left and no products show.
Navigate to: https://staging2.beyondhardware.co.nz/product-category/architectural-hardware/residential-hardware/?filter_category=adaptor-plates

There are no products showing and this is a category that has only one product and no subcategories.

There is a problem with this theme, or my setup.

Hello,

I checked the issue and it’s related to the catalog display settings in WooCommerce.

Please navigate to:

Appearance > Customize > WooCommerce > Product Catalog

Under Category display, you currently have “Show subcategories” selected. That’s why no products are showing in the category you linked.

To fix this, change the option to either:

• Show products (only products will display), or
• Show subcategories & products (both will display together).

Once updated, your products will appear correctly on the category pages.

See Screenshot for better understanding: https://postimg.cc/B8Kv0QsR

Best Regards,

Thanks for your reply.

Issue 1
I think there’s a misunderstanding of what I feel is a bug. When I select the category in the left sidebar the categories in the main content area do not filter to the same level as the filtered category.

Or is this intended with your theme?

See attached image, I have selected category: Landscaping

Yet, the Architectural Hardware, Lighting, and safety categories are still displaying.

My logic, rightly or wrongly, would suggest that if you check a category in the filter area, then only those categories should show in the main contact area. If my logic is wrong, then that’s fine, but I haven’t experienced this before.

Issue 2

This is the issue I’ve raised multiple times now, and it’s still not resolved.
I have added a Woodmart Woocommerce Layered Nav widget to the Shop Page Widget Area. I have asked for the SIZE attribute to be shown on specific categories, but this doesn’t show the attributes filter. Not only that, but the previous Category widget also disappears.

You asked me to give you 5 star review, which I’m happy to do, but I have waited several days now, making my client and I frustrated because these issues are not being investigated properly. Even on previous responses to this support thread you mention that everything works for you, yet it wasn’t the case.

Again, I think you’ve done an excellent job on this theme, but there are a few issues that I actually feel need your help on.

Many thanks.

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