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Not able to show Youtube Video in Single Product Page using Layout

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  • #474253

    vikas_vv
    Participant

    Hi,

    I have created a layout to be used on all the Single Product pages using the Layout option in the theme. I wanted to add a product video at the bottom of the layout but for some reason it shows a white space with no errors.

    I tried Video Element and Raw HTML(to use embed code) as well both resulted in the same.

    The video is public on youtube. So that is not the issues.

    Can you please look into this and let me know why is this happening?

    Thanks

    #474345

    Hello,

    LiteSpeed Cache plugin causing the issue. Please deactivate the liteSpeed Cache on your site and check the issue.

    Best Regards.

    #474456

    vikas_vv
    Participant

    Okay. Thanks for your prompt response.

    But is there any way I can keep on using Lightspeed Cache and display the videos?

    I ask that because I do need Lightspeed Cache for the performance reasons.

    #474457

    vikas_vv
    Participant

    Unfortunately I can’t agree with your response as I just tried using Video Element and it still does not show the video but shows the Video URL.

    I have attached the sceen-shot for your reference. So clearly Lightspeed is not the issue here as the plugin is disabled.

    Thanks

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    #474482

    Hello,

    I have visited your site and added the video in the single product layout. It is working fine:

    Here you can see the video is working fine.

    Sometimes, clearing the cache can resolve conflicts and refresh the website’s content. Try clearing the LiteSpeed Cache and see if it resolves the issue with video display.

    Best Regards.

    #474494

    vikas_vv
    Participant

    Thank you so much for that. I can see it working now.

    Can you please remove the last message though as I don’t want to show the URL of the layout publically.

    Thanks once again for your quick response.

    #474502

    Done!!!!

    I’m so happy to hear you are pleased with the Theme and Support. XTEMOS strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.

    We count ourselves lucky to have you as a customer. You can always reach us at any time. We are always here to help you.

    Thanks for contacting us.
    Have a great day.

    Topic Closed.
    Best Regards.

Viewing 7 posts - 1 through 7 (of 7 total)

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