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Not work mobile menu

Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • #693420

    Vladislav
    Participant

    Hi. While testing the mobile version, I noticed an issue. When clicking on the menu, it doesn’t open for a while and then starts working again.
    I recorded a video to make the problem visible.

    #693431

    Artem Temos
    Keymaster

    Hello,

    To assist you better, we kindly request that you disable all plugins not directly associated with our theme. For the proper functioning of our theme, please ensure the following essential plugins remain activated:

    WoodMart core
    WooCommerce
    Elementor/WPBakery page builder

    Thank you in advance for your cooperation.

    Best regards

    #693438

    Vladislav
    Participant

    I disabled all plugins. This doesn’t solve the problem.

    #693442

    Artem Temos
    Keymaster

    We have just tested this on a real device and we don’t see the problem. Could you please test it using different mobile devices and let me know what OS and browsers you see the problem on?

    #693448

    Vladislav
    Participant

    I noticed that when I click on the menu, a # is added to the URL.
    Phone Huawei pura 70 pro
    browser Google chrome and yandex browser

    #693451

    Vladislav
    Participant

    I did some additional testing. If you wait 1 minute, the menu starts working.

    #693459

    Vladislav
    Participant

    I also tested it on a Huawei tablet and another Android smartphone. The menu starts opening after a short period of time.

    #693472

    Vladislav
    Participant

    I tested it on an iPhone 11 in Safari and everything works, but if I install Yandex Browser, the problem is the same.

    #693714

    Artem Temos
    Keymaster

    We have tested in different browsers but don’t see any problems with the mobile menu. Please check our video here https://dropmefiles.com/z2G7o

Viewing 9 posts - 1 through 9 (of 9 total)