Not working with my specific product – “Disabled swatch style”

Hello Team
I have 2 products, in one the disabled swatch style is working, and in the other, it is not. I will share the link with you below.

Working URL: https://muktiindia.com/product/mukti-stainless-steel-multipurpose-oil-ghee-pot/
Not Working URL: https://muktiindia.com/product/mukti-stainless-steel-mudhiras-curry-rice-pot-food-storage-serving-container/

When you click the link, you select the dropdown on the “Model Name” and my “Size” is defined accordingly.

It is working in the working URL I sent above, but it is not working in the non-working URL. What kind of problem is happening?

Regards,
Mohammed

Hi mohammed,

Thanks for reaching to us.

Navigate to Products > Attributes > edit Attribute > Choose the Disabled swatch.

The Disabled Swatch style is for the variants of the Products which are disabled not for the Out of Stock variants.

So, you need to have the variant of the Product not checked with the Enable option on it and then the Disabled Swatch style will work accordingly. See these images for reference:

https://snipboard.io/BMehIF.jpg
https://snipboard.io/NbOzfP.jpg

Regards,

Hi Hung Pham,
You have not understood my point. Please check the working URL that I have sent you and how it is working. I have not checked any variations.

Below the data not working URL – Please check and Update

Mudhiras Curry & Rice Pot 550ml
Mudhiras Curry & Rice Pot 850ml
Mudhiras Curry & Rice Pot 1100ml
Mudhiras Curry & Rice Pot 1500ml
Mudhiras Curry & Rice Pot 2250ml
Mudhiras Curry & Rice Pot 2800ml
Mudhiras Curry & Rice Pot 3500ml
Mudhiras Curry & Rice Pot 4500ml
Mudhiras Ringo Curry & Rice Pot 550ml
Mudhiras Ringo Curry & Rice Pot 850ml
Mudhiras Ringo Curry & Rice Pot 1100ml
Mudhiras Ringo Curry & Rice Pot 1500ml
Mudhiras Checkers Curry & Rice Pot 550ml
Mudhiras Checkers Curry & Rice Pot 850ml
Mudhiras Checkers Curry & Rice Pot 1100ml
Mudhiras Checkers Curry & Rice Pot 1500ml
Mudhiras Checkers Curry & Rice Pot 2250ml
Mudhiras Checkers Curry & Rice Pot 2800ml
Mudhiras Checkers Curry & Rice Pot 3500ml
Mudhiras Checkers Curry & Rice Pot 4500ml
Mudhiras Golden Curry & Rice Pot 550ml
Mudhiras Golden Curry & Rice Pot 850ml
Mudhiras Golden Curry & Rice Pot 1100ml
Mudhiras Golden Curry & Rice Pot 1500ml
Mudhiras Golden Curry & Rice Pot 2250ml
Mudhiras Golden Curry & Rice Pot 2800ml
Mudhiras Golden Curry & Rice Pot 3500ml
Mudhiras Golden Curry & Rice Pot 4500ml
Mudhiras Belly Pot 500ml
Mudhiras Belly Pot 800ml
Mudhiras Belly Pot 1250ml
Mudhiras Belly Pot S – Cross 500ml
Mudhiras Belly Pot S – Cross 800ml
Mudhiras Belly Pot S – Cross 1250ml
Mudhiras Belly S – Cross Golden 500ml
Mudhiras Belly S – Cross Golden 800ml
Mudhiras Belly S – Cross Golden 1250ml

I have found the solution to the problem but I am getting lost in it.
Only if I delete the last 7 variations the disable switcher is working.

Mudhiras Belly Pot 1250ml
Mudhiras Belly Pot S – Cross 500ml
Mudhiras Belly Pot S – Cross 800ml
Mudhiras Belly Pot S – Cross 1250ml
Mudhiras Belly S – Cross Golden 500ml
Mudhiras Belly S – Cross Golden 800ml
Mudhiras Belly S – Cross Golden 1250ml

Please help me with what is happening.

Hi mohammed,

First of all, I’m really sorry have taken long time to reply you due to the weekend.

Could you please record two videos for a better understanding of the issue?

And in order to assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

Best Regards.

Hi Hung Pham,

Working URL – https://www.loom.com/share/af58d12dee7f428d8380e7cc41282106?sid=c694fc12-92c3-4d4c-8681-709549258f17

Not Working URL – https://www.loom.com/share/b13e13f506f343c294b6e295ca9353c6?sid=ecb44352-ac2e-4bf8-803b-859c29f44c3b

You should first watch the video with a working URL and then watch the video with a not working URL.

You can watch both the videos in which working URL and not working URL products have been created, both have been used in the same way. But one is working and the other is not working, why is it so?

After that I tested it, I deleted the not-working URL 7 variations, and it works like the working URL. Why so?

Hi mohammed,

Thanks for details.

Could you please check how it works with some default WordPress themes like TwentyTwenty Four or WooCommerce Storefront to understand is it our theme issue or not?

Regards,

Hi Hung Pham
I try selected 3-4 themes but there is an error on the product page.

Error – There has been a critical error on this website.

Regards,
Mohammed

Hi mohammed,

Would you mind if I deactivate extra plugins for testing? Please confirm me back.

Regards,

Hi Hung Pham,
I have created a staging website, you can test it. Details sent in private content

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