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Off-canvas sidebar and filter collapse not working on custom Layout Builder temp
- This topic has 9 replies, 2 voices, and was last updated 1 week, 4 days ago by
Artem Temos.
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AuthorPosts
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November 13, 2025 at 6:44 pm #695921
simbacrediteurenParticipantHello,
I am experiencing a critical issue with the functionality of the product archive sidebar when using a custom layout built with the WoodMart Layout Builder and Elementor.
The layout is specifically assigned to product subcategories (e.g., ‘Eettafels’).
The Problem:
Mobile View (Off-Canvas Failure): The entire sidebar (containing Layered Nav filters) appears directly above the product grid on mobile, instead of being hidden in the expected off-canvas drawer.
Filter Collapse Failure: The individual filter widgets (e.g., ‘Pootkleur’) do not collapse/dropdown and remain permanently expanded, even though the Theme Setting for widget collapse is enabled.
Diagnostic Steps Taken (Troubleshooting):
Caching/Optimization: All LiteSpeed Cache optimizations (CSS Minify, JS Combine, UCSS, Async, Defer) were completely disabled. Caches were purged (LSCache, WoodMart, Browser). (Result: Issue persists).
Plugin Conflict: I performed an isolation test. All plugins were deactivated, leaving only WooCommerce, WoodMart Core, and Elementor active. (Result: Issue persists).
Conclusion:
This is confirmed to be a conflict or bug between the WoodMart Layout Builder’s rendering of the Elementor sidebar container and the necessary WoodMart JavaScript/CSS scripts required for mobile off-canvas functionality.
Please advise on how to resolve this layout conflict. I have created a temporary administrator account for your team.
Thank you for your assistance.
Attachments:
You must be logged in to view attached files.November 14, 2025 at 10:53 am #695993
Artem TemosKeymasterHello,
Thank you so much for purchasing our theme and contacting our support center.
Unfortunately, we can’t reach your website to check the issue described. Please see the screenshot https://gyazo.com/0d8fdbf12b2203e5f0bc09d20a68bea5
Kind Regards
XTemos StudioNovember 14, 2025 at 1:38 pm #696032
simbacrediteurenParticipantThank you for the quick response. The website is a staging/developer environment and is likely protected by an IP restriction or a firewall (e.g., restricted to specific regions) to prevent public access.
Could you please provide your current IP address so I can whitelist it on my server/firewall (Wordfence/hosting settings)? This will allow you to access the website to check the issue.
November 14, 2025 at 1:43 pm #696035
Artem TemosKeymasterOf course, here is my current IP 46.205.204.197
November 17, 2025 at 1:44 pm #696386
simbacrediteurenParticipantI have received a definitive response from my hosting provider. It is not possible to whitelist your IP address on the server due to platform security restrictions. This means the server may temporarily block your IP if you try to access the site frequently or use specific tools.
To gain access, can you try one of the following:
Use a VPN (preferably based in The Netherlands) to change your external IP address.
Change your network/IP address and try again with the provided login credentials.
I have completed all required layout changes on my end, but two critical WoodMart bugs remain:
Mobile/Off-Canvas Bug: The filters in the custom sidebar do not collapse/expand correctly on mobile.
AJAX Refresh Bug: On the main ‘Tafels’ archive, the Product Categories section above the product grid unnecessarily reloads/flashes when a filter is selected.
Thank you.
November 17, 2025 at 3:36 pm #696414
Artem TemosKeymasterWe just tried to connect using VPN from the Netherlands and still see the same problem. Here is the IP 146.70.169.244
November 17, 2025 at 4:38 pm #696424
simbacrediteurenParticipantIf you go to the website without www it should work. Can you give that a try?
https://dev.trendy-living.nl/November 17, 2025 at 5:59 pm #696436
Artem TemosKeymasterYes, we can reach your website at the moment. Please disable all plugins that are not related to our theme temporarily so we can check what is wrong.
November 17, 2025 at 6:07 pm #696440
simbacrediteurenParticipantPerfect, I have disabled all unnecesary plugins
November 18, 2025 at 10:34 am #696520
Artem TemosKeymasterHello,
As I can see, the off-canvas sidebar is disabled for this custom layout https://gyazo.com/8c301bbb1fe623f83425660b0e5ab244
You need to enable it by following our documentation https://xtemos.com/docs-topic/custom-off-canvas-sidebar/As for the animation for categories, you are using the categories element from Elementor https://gyazo.com/23b125b24bb24ac77951162189b48aa8
You need to replace it with our theme’s core element, which works correctly with the AJAX.Kind Regards
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Tagged: filters, responsive
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