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off canvas sidebar for desktop

Viewing 12 posts - 1 through 12 (of 12 total)
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    Posts
  • April 18, 2023 at 9:25 am #460319

    xealcargologic
    Participant

    Hello, we have a problem with the off canvas sidebar for desktop when we are in a category and click on the back arrow which is circled in the first printscreen, the sidebar opens and it does not look good, I think it is an error, how can we fix the problem, remove the back arrow to the category? I have attached 2 printscreens.

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    April 18, 2023 at 11:44 am #460352

    Luke Nielsen
    Keymaster

    Hello,

    In this case, is there any chance that you could give me access to the dashboard area so I can have a look at the settings on your website, please?

    Kind Regards

    April 18, 2023 at 12:30 pm #460377

    xealcargologic
    Participant

    ok you have acces.

    April 18, 2023 at 3:49 pm #460448

    Luke Nielsen
    Keymaster

    Hello,

    I would like to request confirmation regarding the permission to switch to the parent/default theme and disable third-party plugins. Once we have completed our testing, we will enable all settings back to their original state.

    Looking forward to collaborating with you!

    Kind Regards

    April 18, 2023 at 4:21 pm #460462

    xealcargologic
    Participant

    yes of course no problem

    April 19, 2023 at 12:16 pm #460636

    Luke Nielsen
    Keymaster

    Hello,

    We have fixed that issue on your site, could you please check it again?

    Let me know the results.

    Kind Regards

    April 19, 2023 at 12:24 pm #460638

    xealcargologic
    Participant

    Yes, the problem has been solved, but when you go back from the top of the browser, it’s the same problem, I think it’s a problem with your theme, I’ve attached a printscreen. We have to reactivate everything because we have orders, we can’t stay like this with the store during the day.

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    April 19, 2023 at 3:40 pm #460714

    Luke Nielsen
    Keymaster

    Hello,

    Sorry for the inconvenience.

    We made changes and now you can recheck it. Please let me know if there is still something wrong.

    I await your response.

    Kind Regards

    April 19, 2023 at 3:44 pm #460716

    xealcargologic
    Participant

    perfect thank you very much you are a very good team with a very good answer to problems, can you please tell me what was the problem why the off canvas sidebar had that problem?

    April 19, 2023 at 5:20 pm #460761

    Luke Nielsen
    Keymaster

    Hello,

    It was a bug in our theme so we have fixed it on your side and now it should work well.

    I hope you are not facing the same issue again.

    Kind Regards

    April 19, 2023 at 6:31 pm #460781

    xealcargologic
    Participant

    thank you, everything works perfectly

    April 20, 2023 at 9:19 am #460881

    Luke Nielsen
    Keymaster

    Hello,

    You are welcome! If there’s anything you need, please write me or another member of our help desk team.

    We’re here for you!

    Kind Regards

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