Home Forums WoodMart support forum On checkout loading spinner is removed too early

On checkout loading spinner is removed too early

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • #502813

    matos.ray
    Participant

    When you hit on checkout., the loading spinner/overlay is displayed, however its removed before it navigates to the order conformation page.

    #502995

    Hung Pham
    Keymaster

    Hi matos.ray,

    Thanks for reaching to us.

    Please provide me wp-admin access to see the issue. It always ask me to login to see woocommerce pages.

    Regards,

    #503012

    matos.ray
    Participant

    Attached

    #503242

    Hung Pham
    Keymaster

    Hi matos.ray,

    Thanks for reaching to us.

    The spinner worked well on my end, it removed when checkout form loaded.

    https://screenpal.com/watch/c06XikV5KVC

    Regards,

    #503748

    matos.ray
    Participant

    Spinner is removed after confirmation of AJAX order, but it should not be removed as it should just redirect to confirmation page

    #503861

    Hung Pham
    Keymaster

    Hi matos.ray,

    Please recorded video for better understanding.

    Thanks for your time.

    Regards,

    #506900

    matos.ray
    Participant
    #507067

    Hung Pham
    Keymaster

    Hi matos.ray,

    Thanks for recorded video.

    I kindly request you to conduct a check by activating the default WordPress Theme, such as Storefront or Twenty Twenty-Three (Appearance > Themes) and keep WoodMart Core and WooCommerce plugins activated. This is to ascertain whether the issue you are experiencing is due to our theme or not.

    Regards,

    #507157

    matos.ray
    Participant

    https://drive.google.com/file/d/1gTTG4q4RbaWlpevRVgVv3ZM5GiOKBgBK/view

    Same issue. But i dont understand why the loading is removed and then the page is redirected.

    #507408

    Hung Pham
    Keymaster

    Hi matos.ray,

    After checking the site, I see that the problem is with the WooCommerce Shipping Pro – Easy Post plugin. When you turn it off, this problem does not exist.

    Regards,

Viewing 10 posts - 1 through 10 (of 10 total)