on different language subdomain icos are not showing

Hello,
after we bought GTtranslate and they generated a subdomain for other language, social icons and other stopped working on subdomain.
Please help me.
Thank you in advance.
Juraj

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Hi prodaja1,

Thanks for reaching to us.

As the square boxes are shown except of icons in your site to fix this try to regenerate the CSS from WoodMart > CSS generator.

But, that issue usually caused by cache or incorrect HTTP and HTTPS configuration: https://domain.com is the actual site URL, however, http://domain.com is used in Dashboard > Settings > General. In this case, it is necessary to configure URLs correctly or clear cache and check again.

If you have any questions please feel free to contact us.

Regards,

Hi,
where can I find CSS generator? I don’t see it anywhere?

Just to clarify we have domain: euroshop.com.hr, and there is everything working fine, but if you select other language, it goes to the hr.euroshop.com.hr and here all icons stops working, I cannot change general settings because the site is on euroshop.com.hr.
Hope that explains a bit better.
Please assist.
Juraj

Hi prodaja1,

To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

Thanks for your patience.

Regards,

Hi,
here it is.
So when you log in, go to the visit site option, when site loads, click on Croatian flag down left and there is the error.
Thank you.
Juraj

Hi prodaja1,

Thanks for details.

It worked on my end, please purge cache and check again https://ibb.co/YdJrNSn

Regards,

Hello,
sorry for late reply I was out of office. I have tried everything and purge cache, tried on different computer in company and outside company, shared a link to our agency that is doing google marketing and they told me the same, that they don’t see icons.
When you open site, click on Croatian language and then it will redirect you to the site hr.domain, as on default domain everything is working.
I have bought theme for 1 more site and I have same problem there, you can check hr.domain. Full links in private content.
Please provide solution so I can fix both sites.
adding a image with error that is in browser, not sure if it have something with icons, but maybe helps.
Please assist, thank you!
Juraj

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You must be logged in to view attached files.

Hi prodaja1,

As the square boxes are shown except of icons in your site to fix this try to regenerate the CSS from WoodMart > CSS generator.

But, that issue usually caused by cache or incorrect HTTP and HTTPS configuration: https://domain.com is the actual site URL, however, http://domain.com is used in Dashboard > Settings > General. In this case, it is necessary to configure URLs correctly or clear cache and check again.

If you have any questions please feel free to contact us.

Regards,

I cannot find that WoodMart> CSS Generator. Where is the location of it?
I cleared catches multiple times it doesn’t help, on site or browser. Please assist.
You can log in and check, its really urgent to fix this. We have gTranslate plugin that generates hr.domain.com.
Thanks
Juraj

Attachments:

You must be logged in to view attached files.

Hi prodaja1,

To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) of staging sites to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

Thanks for your patience.

Regards,

Hello,

Managed to fix it, thanks.

Juraj

Hi prodaja1,

Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we’re always here to help!

Regards,

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