Once click inside product categories will have a bug showing product

Hello,

Please do go through this, once you go to the link: https://moolaa.com.my/product-category/haircare/

Then, please proceed to click HAIR SHAMPOO as the below screenshot. Then, it will comes out as the bug that I provided to you. I’ve tried clearing the cache browser, purged the cache, and using both mobile and desktop to check on this issue, but the issue still exists as below screenshot.

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Hi webmore,

Thanks for reaching to us.

You should deactivate all plugins (except WoodMart Core and Elementor and WooCommerce Plugins) and then reactivate them one by one. This makes it very easy to isolate the plugin causing problems.

Regards,

I already deactivated all the plugins one by one by using health check & troubleshooting. But, there is not an issue that comes out unless disabled the troubleshoot it will show again the bug. Please do check & verify this from your end.

Hi webmore,

Would you mind if I deactivate extra plugins and reupload fresh WoodMart theme for testing? Please confirm me back.

Regards,

Hello,

How can I make add to cart go to mini cart not go to single product?

Hi webmore,

Currently, WoodMart theme supports 3 types of Add to cart actions https://prnt.sc/_2f1DTM5oJD7

I kindly request you to conduct a check by deactivating all plugins (except Required Plugins) and then reactivate them one by one. This makes it very easy to isolate the plugin causing problems.

Regards,

Hello,

I’m unable to make add to cart to directly display widget. Please do check on this.
Link: https://moolaa.com.my/product-category/haircare/hair-shampoo/

You may proceed to deactivate plugins & troubleshoot it. Please before do any further steps, saved the template first to avoid any missing content.

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Hi webmore,

It worked on my end, please clear browser cache and check again https://screenpal.com/watch/cZntlQVKrUv

Regards,

Hello,
I mean you just click add to cart and it suppose directly open the widget. As now situation is the product already add to cart but the widget is not display automatically after click add to cart button

Hi webmore,

Navigate to Theme Settings > Shop > Shop > and set Action after add to cart option to None https://prnt.sc/S7EBr_sKrX1h

Regards,

Hello,

After clicking “add to cart,” the page redirects to the single product page. I prefer it to only add the product to the mini cart display widget without redirecting to the single product page.

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Hello,
I want to make it add to cart function button to be applied to the add to cart in the accordion element as attached screenshot. Please do refer for your reference. Link: https://moolaa.com.my/product-category/aircare/aerosol/

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Hi webmore,

So you can set to Display widget option and check again, you can see my previous recorded video, widget displayed well https://screenpal.com/watch/cZntlQVKrUv

Regards,

Hello,
Please do review this screen recording, suppose after add to cart it should automatically display widget. But, from my site it does not show as expected. Please do check carefully

Link: https://screenpal.com/watch/cZnU1uVKumg

Hi webmore,

I tested on my end and Add to cart button with Display widget action worked well in Product categories page.

You should deactivate all plugins (except Required Plugins) and then reactivate them one by one. This makes it very easy to isolate the plugin causing problems.

Regards

Hello,
Kindly, provide me the proof of screen recording to verify it from my end

Hi webmore,

I tested the functionality on my end with WoodMart theme and Required Plugins only.

Would you mind if I deactivate extra plugins for testing? Please confirm me back.

Regards

Hello

Yes, please proceed

Hi webmore,

Thanks for your confirmation.

It caused by Moolaa Layout Shop layout https://prnt.sc/9V7xqOgQquYG, I disabled it and functionality worked again https://prnt.sc/tmRbna18vg-c

Regards,

Hello,

For the Moolaa Layout Shop, it’s designed as a custom shop layout, so it’s intended for use in that capacity. The main concern seems to be with the shop widget functionality. If it’s possible to maintain the Moolaa Layout Shop while ensuring the widget functions as intended?

Hi webmore,

In the Moolaa Layout layout you are using widget that comes from additional plugin https://prnt.sc/P_6CgSPqp5Pl, which is out of our basic support. I kindly suggest that you reach out directly to the plugin support team, who are better equipped to provide you with the guidance you require.

Thanks for our limitations.

Regards,

Hello Hung Pham,

Yes, we are using an additional plugin, but the “Add to Cart” functionality is through your widget. Please refer to the screenshot below. Even when we tried to isolate the your “Add to Cart” widget button, the widget still experienced issues.

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Hi webmore,

Thanks for your patience.

This is Add to cart action from widget https://prnt.sc/z5UkQW91jlSR, which is part of Additional plugin.

Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Regards,

Hello,

Suppose this banner should be carousel. But once I view in front end it does not display as a carousel. Please do refer as below screenshot. Link: https://moolaa.com.my/

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Hi webmore,

First of all, take our apologies for the long delay in answering.

It seems you are using widget of Elementor Pro version, I kindly recommend you to use Banner carousel to see if it works as you want. https://prnt.sc/GlYYajAAZG_N

Regards,

Hello,
It’s work with banner carousel but not for the other carousel. Can you advise me why other carousel is not able to use and have that issue? Thank you in advance

Hi webmore,

It’s default Elementor widget and I cannot offer support for these.

Thanks for understanding.

Regards,

Hello,

Once I have tried the banner carousel. It does affect not responsive in mobile view please do refer as below screenshot. The desktop is okay but mobile view is really not responsive layout and it affect whole entire page already.

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Hi webmore,

Thanks for your patience.

The banner is fully responsive on my end, please double check. https://prnt.sc/KMlayV4-y7P4

Regards,

Hello,

But the navigation is not display as expected. We have enabled the navigation bullet but it does not reflect at the front-end

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