one banner not displaying correctly

Hello, we have one banner on our elite beds page that looks great BHS, then on the view page, it is showing none of the images, with the title text the wrong colour, poorly formatted and none of the body text.

Can you please take a look and see what might be causing this? We took the layout from your template library, so I doubt it will be an issue with formatting. We have cleared cache, reuploaded the media this morning and updated all plugins etc but cannot work out what is causing the difference in builder to view pages.

Many thanks

Hello,

Please clarify which access to the site you have – https://take.ms/vaxUk

Thank you for your time.

Kind Regards

Hello Luke!

Sorry, forgot about that! See log in details in secure chat below.
Thanks,
Juliette

Hello,

On my side, I see the issue only with this https://take.ms/v9PQ9 section.

Try to convert it to containers and let me know the result – https://take.ms/fx4RO

Kind Regards

Thanks for looking at it. I have tried that and it has made it worse. See attached image of page when you “view page” rather than the “edit page” option.

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Hello,

May I disable 3rd party plugins for testing?

Thank you for your time.

Kind Regards

Hello,

No problem. Happy for you to play around with it, just please make sure to reactivate anything that you test.

Thanks,

Hello,

Sorry for the delay.

I have reuploaded the bg image for those elements and now it seems to work well, here is a video – https://take.ms/svKtK

Let me know if that works well for you.

Kind Regards

Hi Luke,

Amazing. Working fine for me too. Thanks.
What do you think caused that? Can we be sure it won’t happen for other displays / users?

Thanks

Hello,

Most likely, some 3rd party plugin could affect something while importing it so next time try to re-upload the same image via the element itself.

Kind Regards

[Author]

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