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Ongoing Issue: WoodMart Theme Conflict with Elementor

Viewing 8 posts - 1 through 8 (of 8 total)
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    Posts
  • #686254

    asifanis2002
    Participant

    Dear WoodMart Support Team,

    I am reaching out again regarding the ongoing issue I am experiencing with the WoodMart theme. Unfortunately, I am still unable to use the theme due to conflicts with Elementor.

    Previously, I contacted your support team about this matter and was informed that the issue had been fixed. However, the problem persists. I even tried reinstalling the WoodMart theme, but this did not resolve the issue. Everything works perfectly with other themes, but as soon as I switch to WoodMart, I receive a critical error. This clearly indicates a conflict between WoodMart and Elementor.

    Could you please investigate this further and provide a permanent solution? I would appreciate your prompt assistance, as I am unable to proceed with my project until this is resolved.

    Thank you for your support.

    Best regards,

    #686280

    Hello,

    Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site, and then check the issue. I am sure your issue will be solved. Then activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

    Otherwise, if the issue still exists, then keep the 3rd party plugins deactivated and share the WP login details, so I can check and give you a possible solution.

    Best Regards,

    #686313

    asifanis2002
    Participant

    Dear Imtiaz,

    Thank you for your response. However, as I mentioned in my previous message, I have already gone through the steps you described: I deactivated all third-party plugins and kept only the theme-required plugins active. The issue still persisted.

    Through this process, I have confirmed that the conflict is specifically between the WoodMart theme and Elementor. Everything works correctly with other themes, but as soon as I activate WoodMart together with Elementor, the site shows a critical error.

    I have already emailed you my WordPress login details so that you can investigate this further on your end. Please check directly and provide me with a permanent solution, as this issue has been ongoing for some time now.

    I look forward to your prompt resolution.

    Best regards,

    #686365

    Hello,

    Can you please share the WP admin login details and Cpanel login details of your site.

    Also, confirm the permission for plugin deactivation and switching to the parent/default theme for testing.

    Best Regards,

    #686466

    asifanis2002
    Participant

    Hello, I have already shared the login details through email.
    WP
    User : [email protected]
    Password: Rayan20@Anis85

    It is the same for site ground Cpannel. I confirm that you can deactivate the plugins and switching to parent theme. Please make sure the theme issue is sorted permanently.

    kind Regards

    #686512

    Hello,

    Sorry to say I am unable to log in to your siteground cpanel. Kindly, please disable the 2FA Authentication temporarily so that we can proceed further with checking the issue on your Site.

    Best Regards

    #686551

    asifanis2002
    Participant

    Hi, it is disabled.

    Attachments:
    You must be logged in to view attached files.
    #686624

    Hello,

    Sorry to say I am still unable to log in. https://postimg.cc/hfzYJY34

    For the issue, please reinstall the WoodMart theme and please follow this guide and troubleshoot the issue:
    https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-critical-error-in-wordpress/

    Best Regards,

Viewing 8 posts - 1 through 8 (of 8 total)