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Ongoing Issue: WoodMart Theme Conflict with Elementor

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  • #686254

    asifanis2002
    Participant

    Dear WoodMart Support Team,

    I am reaching out again regarding the ongoing issue I am experiencing with the WoodMart theme. Unfortunately, I am still unable to use the theme due to conflicts with Elementor.

    Previously, I contacted your support team about this matter and was informed that the issue had been fixed. However, the problem persists. I even tried reinstalling the WoodMart theme, but this did not resolve the issue. Everything works perfectly with other themes, but as soon as I switch to WoodMart, I receive a critical error. This clearly indicates a conflict between WoodMart and Elementor.

    Could you please investigate this further and provide a permanent solution? I would appreciate your prompt assistance, as I am unable to proceed with my project until this is resolved.

    Thank you for your support.

    Best regards,

    #686280

    Hello,

    Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site, and then check the issue. I am sure your issue will be solved. Then activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

    Otherwise, if the issue still exists, then keep the 3rd party plugins deactivated and share the WP login details, so I can check and give you a possible solution.

    Best Regards,

    #686313

    asifanis2002
    Participant

    Dear Imtiaz,

    Thank you for your response. However, as I mentioned in my previous message, I have already gone through the steps you described: I deactivated all third-party plugins and kept only the theme-required plugins active. The issue still persisted.

    Through this process, I have confirmed that the conflict is specifically between the WoodMart theme and Elementor. Everything works correctly with other themes, but as soon as I activate WoodMart together with Elementor, the site shows a critical error.

    I have already emailed you my WordPress login details so that you can investigate this further on your end. Please check directly and provide me with a permanent solution, as this issue has been ongoing for some time now.

    I look forward to your prompt resolution.

    Best regards,

Viewing 3 posts - 1 through 3 (of 3 total)