onsale product-label empty (-%)

[ghostapp]

Hi,

The label with the discount percentage is not visible correctly; I only see ‘-%’ without the corresponding value. Can you tell me how to solve this problem?

Thanks in advance.

• This topic was modified 1 year, 8 months ago by ghostapp.

Hello,

Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and share the wp logins details i will check and give you a possible solution.

Best Regards.

Hi,

By disabling the Elementor and Elementor Pro plugins, the site is broken down, but the discount percentage becomes visible. The Woodmart Demo uses Elementor as the builder. Could you please check and solve the problem? Below are the access details for the site.

Thanks in advance!

Hello,

Please confirm the permission for plugins deactivation, and switch to the parent theme. As soon as we complete the testing of this plugin we will enable it all back, You would better make the full backup of your site.

Best Regards.

Hi,

I confirm the deactivation of the plugin and the switch to the main theme.

I’m waiting for a response.
Thank you

Hi,

is there any news?
I saw that all the plugins are disabled.

Thank you

Hello,

Please share the FTP Login details of your site so I will check and try to solve the issue.

Best Regards.

Hi,

Below are the FTP access details.

Thanks in advance!

Hi,

is there any news?

Thank you

Hi,

given that the site in production cannot stay still for all these days…
I have created a staging of the current site, below are the access credentials to the site and FTP

It was a problem with translations. We have fixed it on your website. Here is a screenshot of how it should look https://prnt.sc/lxLju_PJNETi

Kind Regards

Hi,

Thank you so much for solving the problem!

You are always welcome. Feel free to contact us if you have any further questions.

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