option.php send 404 error

Hello,
when I want to change copyright information on footer (for example), when I want to change it, I’m rediriged on mywebsite/options.php and do a 404 error.

I re-installed wordpress file option.php, but it had no changement.

Could you help me ?
(Last version of wordpress / Last version of Woodmart)

Hello,

Thank you very much for choosing our theme and for contacting us.

Please check the access you have provided, I cannot log in. Please insert the site admin access into the Private content below the message area.

Best Regards

I think problem with htacess
Sorry 🙂

Use http:// , not https://

Hello,

The problem is caused by incorrect HTTP and HTTPS configuration: https://domain.com is the actual site URL, however, http://domain.com is used in Dashboard > Settings > General. In this case, it is necessary to configure URLs correctly.

If you have any questions please feel free to contact us.

Best Regards

I changed configuration from http to https, and same problem 🙂
(Tested on Chrome and Brave)

Hello,

Please deactivate all the plugins except these ones:

Slider Revolution
WPBakery Page Builder or Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG

If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards

Hello,
I did it :
Deactivate all plugin
Activate twentyone theme
Re Activate Woodmart
Same problem 🙁

I Backuped my website

Hello,

Please try to upload the default htaccess if you edited it.

If you have any questions please feel free to contact us.

Best Regards

Hello, sorry always same problem :
What I did :
Deactivate every plugin
Re Upload htaccess

Can you help me please ?

Hello,

As we can see, your server blocks this request. Probably, it is caused by mod_security installed or by some alternative software. You need to consult with your hosting provider for help on this matter.

Kind Regards

Thanks, it deactivate it, and now it’s ok … 🙂

Great, we are glad that you sorted it out! Feel free to contact us if you have any further questions.

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