Order Complete Page BLANK

After the customer purchases, they are redirected to the “Order Complete” page. On that page their order details and order # shows up. On the Woodmart theme that page is blank.

How can we fix this?

Attachments:

You must be logged in to view attached files.

Hello,

Could you please once make sure that you enabled the default “Thank You page” content toggle option under the Theme Settings > Shop > Thank you page: https://xtemos.com/wp-content/uploads/2020/09/thank-you-page-wd-7.jpg

If the issue still persists after that, then could you please once try deactivating all the third party Plugins on your Site, remaining the Theme required ones activated. If the issue gets resolved, then reactivate them one by one to see which Plugin is causing the issue. Also, try to activate the Parent Theme on your Site if you are using Child Theme on your Site.

If somehow the issue still persists, then please take complete Backup of your Site first, then provide us the WP-ADMIN Login details of your Site in the Private Content field along with the permission to completely debug your Site which includes deactivating all the third party Plugins and removal of on-Site Customization changes too, so that we can thoroughly check this issue on your Site and assist you accordingly.

Best Regards

[1981enj]

Hi,
I am facing the same issue and appreciate your support to solve the issue.

Thanks in advance.

• This reply was modified 6 months, 4 weeks ago by 1981enj.

Attachments:

You must be logged in to view attached files.

Hello @1981enj,

Please follow the instructions on your site. If the issue remains, share the WP logins details of your site i will check and give you a possible solution.

Best Regards.

Hi we have done all the instructions mentioned, but nothing worked. Appreciate your support.

Hello,

I have visited your site and place and order it is working fine:
Screenshot for clarification:
https://ibb.co/x5GVrSY

Check back your site after completely clearing the browser cache.

Best Regards.

Hi,
kindly note that our issue is with the order page of the customer, which should show all his orders for reference.
please check the attached image in the previous image which is self explanatory.

Hello,

Yes on the customer order page it is fine:
https://ibb.co/rkjDCS6

Best Regards.

Hi,
1) kindly try login through another browser where the wordpress admin is not logged in.
https://leruzi.com/my-account/

2) and try accessing the order page
https://leruzi.com/my-account/orders/

3) Result: The orders are not showing to the customer.

Note:- The orders only shows up if the wordpress admin is logged in another tab., but for the customer, it does not shows up…
I hope you understand the situation and appreciate your support and thanks in advance.

Hello,

I have create account with your provided credential and place an order it is working fine:
Screenshot for clarification:
https://ibb.co/qDgyd2f

Best Regards.

Hi,
We have done 3 multiple purchases with the account ‘najmalkv@gmail.com’, but only the latest orders shows up.

Also we have tested the issue with another customer account ‘richuenj@gmail.com’ and the problem still exists.
No orders shows up in this account.

Hello,

Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?

Best Regards.

[Author]

Posts