Order Confirmation Page Blank When Using Bank Transfer
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Hello,
I am using the Woodmart Games theme with WooCommerce. When I enable “Direct Bank Transfer” as a payment method, save my bank details, and place a test order, the order confirmation page shows up blank instead of displaying the bank account information and order details.
Steps to reproduce:
1. Enable Bank Transfer as a payment method in WooCommerce.
2. Save bank account details.
3. Add a product to the cart and place an order.
4. After clicking “Place Order,” the confirmation page loads but appears completely blank (screenshot attached).
Expected behavior:
The confirmation page should display the order summary and bank transfer payment instructions.
Could you please check if this is a theme compatibility issue or if I need to adjust a setting/template in the Woodmart Games theme?
Thank you.
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Hi ogi1759,
Thanks for reaching to us and appreciate your patience.
To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.
Regards,
Hung PD
Hello, when I choose to pay by card, the page does not open on the payment screen.
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The option to display the company logo we used for additional payment options is enabled in the settings, but it’s not showing up.
Could you please take a look at the issue of the payment page being blank and other issues?
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