Order Confirmation Page Blank When Using Bank Transfer
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Hello,
I am using the Woodmart Games theme with WooCommerce. When I enable “Direct Bank Transfer” as a payment method, save my bank details, and place a test order, the order confirmation page shows up blank instead of displaying the bank account information and order details.
Steps to reproduce:
1. Enable Bank Transfer as a payment method in WooCommerce.
2. Save bank account details.
3. Add a product to the cart and place an order.
4. After clicking “Place Order,” the confirmation page loads but appears completely blank (screenshot attached).
Expected behavior:
The confirmation page should display the order summary and bank transfer payment instructions.
Could you please check if this is a theme compatibility issue or if I need to adjust a setting/template in the Woodmart Games theme?
Thank you.
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Hi ogi1759,
Thanks for reaching to us and appreciate your patience.
To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.
Regards,
Hung PD
Hello, when I choose to pay by card, the page does not open on the payment screen.
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The option to display the company logo we used for additional payment options is enabled in the settings, but it’s not showing up.
Could you please take a look at the issue of the payment page being blank and other issues?
Hello, payment information is still not appearing on the payment page. It is urgent.
Hi ogi1759,
Thanks for your patience.
Please try to replace Checkout page content with [woocommerce_checkout] shortcode and double check.
Regards,
Hung PD
Hello, where and how should I do this?
Hi ogi1759,
It seems you changed admin credentials, please let me know if you need further helps.
Regards,
Hung PD
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