Order notes gone

Dear support,

My customers can’t add a custom remark on their order. The order notes box on the checkout page is gone. How can I solve this?

Hello,

Please make the full backup of your site and check the issue on the Storefront theme to detect if our theme causes the problem. Storefront is a free theme developed by WooСommerce.

Best Regards

I made a staging. Can you try to find the problem through this. See the login details in the private section.

Nevermind, tried it myself. See the staging url.

After activating storefront, the order notes (optional) is back. So the theme is causing the problem

I am also missing the ‘ship it to a different address’. Can that be something related?

Nevermind, found the issue. It is a elementor template. I forgot “shipping details”

Hello,

We are glad you have solved the issue.

If you have any questions please feel free to contact us.

Best Regards

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