Order Pending Payment – Help

Hi there,

We are using a payment gateway called PayFast. When a user checks out they get redirected to PayFast to make payment. They successfully pay and get redirected back to our website.

However, their order on WooCommerce only gets marked as pending payment and not processing (meaning we don’t get any order emails).

Can you please let me know why this is happening? It doesn’t happen on any of our other sites that don’t use this theme.

The order that says processing was clicked manually.

Thanks.

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Hello,

Thank you so much for purchasing our theme and contacting our support center.

Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?

Regards

It works fine – have also used it on other themes.

Do you mean that it works fine with other themes but the problem with WoodMart only? Could you please send us some screenshots of how it works with Storefront?

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