Order qualifies for free shipping but it is not applied on checkout
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We only have flat rate shipping. When an order qualifies, on checkout the shipping charge is still applied.
How do I force it to remove the shipping cost?
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Never mind, I fixed it by editing the shipping rate and adding a new method to the rate called Free shipping and then set the threshold spend needed for free shipping as per the theme instructions.
I found instructions here:
https://www.youtube.com/watch?v=_r6Nw3A6z3o&t=68s
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