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Order Received Page Shows Checkout Form Instead of Order Details

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    webmaster-4460
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    Hello Woodmart Support Team,
    I’m experiencing an issue with the WooCommerce Order Received page (Thank You page) on my website.
    Problem Description:
    After completing an order, customers are redirected to the “Thank You” page, but instead of showing the order details, the page displays the checkout form again. The page appears to be using the wrong Elementor layout.
    What I’ve Observed:
    Orders are created successfully – The order exists in WooCommerce backend (e.g., Order #8182 with status “Processing”)
    The Thank You page URL is correct – /danke/order-received/8182/?key=wc_order_4Y8sBJdQUc2Wo
    Wrong content is displayed – Instead of order details, the checkout form is shown
    Elementor Layout Issue – The page source shows data-elementor-id=”8168″ which appears to be the Checkout Builder layout, not the Order Received layout
    Technical Details:
    Theme: Woodmart (latest version) with Child Theme
    Page Builder: Elementor Pro
    WooCommerce Version: 10.3.4
    WordPress Version: 6.8.3
    Woodmart Checkout Builder: Enabled
    Order Received Page: /danke/ (Page ID: 8141)
    What I’ve Tried:
    Cleared all caches (browser, theme, WooCommerce transients)
    Tested in incognito mode
    Verified the order exists in backend
    Checked WooCommerce settings (Order Received page is correctly set)
    Question:
    It seems the Woodmart Checkout Builder layout (ID 8168) is being applied to both the Checkout page AND the Order Received page.
    How can I configure separate layouts for:
    Checkout page (with checkout form)
    Order Received page (with order details via woocommerce_thankyou hook)
    Or is there a setting I’m missing in the Woodmart Checkout Builder configuration?
    Thank you for your assistance!
    Website URL: https://invetica.ch
    Test Order URL: https://invetica.ch/danke/order-received/8182/?key=wc_order_4Y8sBJdQUc2Wo

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