Page

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #590096

    shweta
    Participant

    Hello Team,

    I’m encountering an error when I try to edit the page. I’ve already updated the theme and plugins, but the issue persists. Could you please look into this for me? for a better understanding kindly find the screenshot attached.

    Attachments:
    You must be logged in to view attached files.
    #590120

    Hung Pham
    Keymaster

    Hi shweta,

    Thanks for reaching to us.

    To better assist you, could you kindly test the functionality with default WordPress themes such as TwentyTwenty or WooCommerce Storefront? This will help us determine whether the issue stems from our theme or elsewhere.

    Regards,

    #591422

    shweta
    Participant

    Hello Team,

    When I deactivated the theme and activated the Twenty Twenty theme, my page worked fine. However, when I activated the WoodMart theme, my page stopped working.

    Best

    #591610

    Hung Pham
    Keymaster

    Hi shweta,

    To assist you in the best possible manner, I kindly ask that you provide me temporary FTP info (server, username, password, port) to Private Content area, I need to enable debug log and this will allow me to thoroughly investigate and address your concerns in a more efficient.

    Regards,

    #591640

    shweta
    Participant

    Kindly find the FTP details Below:

    #591865

    Hung Pham
    Keymaster

    Hi shweta,

    Thanks for details.

    I tried to update page and it worked on my end, please double check https://prnt.sc/bHZZHl0edTMn

    Regards,

    #592001

    shweta
    Participant
    #592174

    Hung Pham
    Keymaster

    Hi shweta,

    Thanks for the video.

    Would you mind if I deactivate extra plugins for testing? Please confirm me back.

    Regards,

Viewing 8 posts - 1 through 8 (of 8 total)