Page Builder's Text Block does not work
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Since I upgraded to Version 5.6, text block and Responsive text block do not show the text edit screen. What is wrong with this?
In addition, I tried HTML code to show HTML block shortcode but nothing came out.
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Hello,
Please deactivate all the plugins not related to the Theme and check the Responsive text block again.
Best Regard
Thank you for your reply but I had already tried that before asking for help.
I look forward to receiving your prompt reply as soon as possible.
Hello,
Please confirm the permit to deactivate all the plugins for the period of checking it may take 15-20 minutes. After checking we shall activate them.
Best Regards
Hello,
I have deactivated the plugins and text editor has appeared http://prntscr.com/m9z1r1
Deactivate all the plugins excepting these https://prnt.sc/m8bny3 then activate one by one checking the Responsive text block and you will detect which one causes the problem
Best Regards
Hi! Thank you for your help but it seemed that it only fixed for a while as it turned back unable again somehow. I could edit both text box and product description for a while last night right after you replied. This morning, I deactivated some plugins and found the edit box has disappeared again! So I deactivated all of them but I cannot edit text or product description again!? Please kindly check and see again.
Thanks.
Hello,
I have deactivated all the plugins again check now, after that activate the plugins https://gyazo.com/d1d0b52750df80784e6e3f15d66be0d8
Best Regards
Thank you very much for your further help. I at last found out that it was one of plugins that I am using caused the issue. It is all sorted now. Thank you again.
You are welcome! If you have any questions please feel free to contact us.
Best Regards
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