Home Forums Basel support forum Page Builder's Text Block does not work

Page Builder's Text Block does not work

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • #102614

    Satch
    Participant

    Since I upgraded to Version 5.6, text block and Responsive text block do not show the text edit screen. What is wrong with this?
    In addition, I tried HTML code to show HTML block shortcode but nothing came out.

    Attachments:
    You must be logged in to view attached files.
    #102661

    Hello,

    Please deactivate all the plugins not related to the Theme and check the Responsive text block again.

    Best Regard

    #103069

    Satch
    Participant

    Thank you for your reply but I had already tried that before asking for help.
    I look forward to receiving your prompt reply as soon as possible.

    #103115

    Hello,

    Please confirm the permit to deactivate all the plugins for the period of checking it may take 15-20 minutes. After checking we shall activate them.

    Best Regards

    #103122

    Satch
    Participant

    Yes. That is okay.

    #103130

    Hello,

    I have deactivated the plugins and text editor has appeared http://prntscr.com/m9z1r1

    Deactivate all the plugins excepting these https://prnt.sc/m8bny3 then activate one by one checking the Responsive text block and you will detect which one causes the problem

    Best Regards

    #103273

    Satch
    Participant

    Hi! Thank you for your help but it seemed that it only fixed for a while as it turned back unable again somehow. I could edit both text box and product description for a while last night right after you replied. This morning, I deactivated some plugins and found the edit box has disappeared again! So I deactivated all of them but I cannot edit text or product description again!? Please kindly check and see again.

    Thanks.

    #103303

    Hello,

    I have deactivated all the plugins again check now, after that activate the plugins https://gyazo.com/d1d0b52750df80784e6e3f15d66be0d8

    Best Regards

    #103572

    Satch
    Participant

    Thank you very much for your further help. I at last found out that it was one of plugins that I am using caused the issue. It is all sorted now. Thank you again.

    #103628

    You are welcome! If you have any questions please feel free to contact us.

    Best Regards

Viewing 10 posts - 1 through 10 (of 10 total)

The topic ‘Page Builder's Text Block does not work’ is closed to new replies.