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Page Content Won't Reload After FacetWP Filter Selections Cleared

Viewing 6 posts - 1 through 6 (of 6 total)
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  • #141168

    EchoAdco
    Participant

    Hello Basel Team,

    I’m having an issue where the page script appears to not reload after making a product filter selection (via FacetWP filters), then clearing the filter.

    For instance, if you take a look at this page (http://www.skihaus.echopreview.com/mens/) and if you go under the “Brand” filter (in the left sidebar) and choose “Helly Hansen”, the results properly show the items that fall under that brand. But then, if you click the same “Helly Hansen” box to deselect the brand filter, the content area of the page goes completely blank (but the header and sidebar remain).

    After hours of forum searching, it sounds like it may be an issue with the page script not reloading after the filter’s Ajax is activated (?). Many forums suggest that this can be corrected by adding a bit of code.

    Can you please advise as to what the code, or any other fix, may be?

    Thank you,
    Echo

    #141241

    Eric Watson
    Participant

    Hello,

    Please, provide us your admin access so we can log in and check this on your side.

    Thank you in advance.

    #141317

    EchoAdco
    Participant

    Hello, please see the private reply area.

    Thank you,
    Echo

    #141346

    Hello,

    Please check your credentials we cannot log in.

    Best Regards

    #141446

    EchoAdco
    Participant

    Apologies — please try again now.
    Thank you
    Echo

    #141585

    Hello,

    We have checked the problem and see that it is not caused by our theme. As you can see, if you switch to a default theme you will see the same: filters do not show the products. https://gyazo.com/db369190d499788b6fbd50ab8dafd1d1

    Please contact the plugin support.

    Best Regards

Viewing 6 posts - 1 through 6 (of 6 total)