page displays only plain text without layout
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Hello,
I am experiencing a critical issue with demo content import.
Environment details:
– Hosting: SiteGround
– PHP memory limit: 768MB
– Fresh WordPress install
– Latest WoodMart version
– WoodMart Core plugin active
– No conflicting plugins enabled
Issue description:
Demo import completes successfully (progress reaches 100%), but imported pages either do not appear or display only plain text without layout, styling, or Elementor structure.
I have already tried:
– Multiple clean installations
– Clearing all caches
– Reinstalling theme and plugins
– Importing different demos (Travel & Minimal)
– Verifying PHP limits and server requirements
The theme remains unusable in my environment as core functionality (demo import) does not work correctly.
Please advise if this issue can be resolved. Otherwise, please confirm incompatibility.
Please see the attached screenshot.
This is how the homepage appears immediately after demo import.
The page displays only plain text without layout, styling, or Elementor structure.
Thank you.
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Hello,
Thank you so much for purchasing our theme and contacting our support center.
Please provide us with your admin access so we can log in and check this on your end.
Thank you in advance.
Hello
Thank you for your reply.
Please note that this is a fresh WordPress installation created only to test the WoodMart theme. No custom site or content exists yet.
I have created a temporary admin account for you to investigate the issue.
Hello,
Sorry, but the provided password seems to be wrong, and we can’t enter your dashboard.
Kind Regards
We can’t access your dashboard with the provided information as well.
Hello,
It seems that the Elementor plugin was disabled when you imported the dummy content. To resolve this, ensure that the plugin is active. Then, navigate to WoodMart -> Prebuilt websites and click on the button to remove the previously imported data. Once this is done, you should be able to import any website without issues. Please test this solution and let us know how it works for you.
Kind Regards
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