Page error when WPBakery ON
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Hi,
This morning I’ve updated some plugins and applied theme patches. I have a problem on a product page. If i try to access I have an internal server error 500.
I troubleshooted the problem and seems to become from WPBakery. With WPBakery deactivated I can access to the page but without my own layout
Page URL : https://pmf-system.ch/shop/atelier-et-industrie/tables-et-etablis/poste-de-reglage/
In private section i pasted the page content with WPBakery deactivated
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Hello,
Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?
Thank you in advance
Done, see private content
Followed this post and it works again. https://xtemos.com/forums/topic/issue-loading-some-but-not-all-product-pages-with-wp-6-9/
Should I keep this line in my functions.php file or will you fix the problem with a patch ?
add_action('woodmart_get_prev_product_same_term', '__return_true');
Hello,
You can fix it by applying patch # 699195. To do this, go to Dashboard -> WoodMart -> Patcher, find the corresponding patch and click on the “Apply” button. Let us know if it works for you.
Kind Regards
Done, it seems to work 🙂
Thanks
Too fast, same problem with this:
https://pmf-system.ch/shop/fromconfigurator-fr/a140b463-5ce8-4d67-9cb9-946bfd30a68dC-2583505/
Is a simple product in a hidden category
I tried to add again
add_action('woodmart_get_prev_product_same_term', '__return_true');
in my functions.php but it doesn’t work
Hello,
Please disable the “Products navigation” option temporarily. You can find it in Theme Settings -> Single Product -> Elements.
We are working on a fix and hope to release a patch asap.
Kind Regards
I see, but I use layouts and I should deactivate the option in all layouts. Do you feel confident to get a patch in a reasonable delay?
We have released a new patch that should permanently fix the issue and make the product’s navigation work correctly – 699310. Please apply it and let me know if it works.
.
