Page header and footer disappears

[Pernilla]

Hi!
I have had this issue on several pages over the last months. At first I thought it was a bug after an update but now it has happened to meny times…
What happens is that I create a new page. After adding content the header and footer disappears.
I have checked settings of the page and header and footer are enabled (as per default).

• This topic was modified 1 year, 9 months ago by Pernilla.

Hello,

Please check the pages with the parent themes. Let us know if the problem remains.

Best Best Regards

I tried with parent theme. The problem persists.

Hello,

Please provide the page URL, we will check.

Best Regards

Thanks for helping.
I did give you the page link in the private content in my first comment. Please check there.

Hello,

Please check the page with the parent theme, and let us know if the problem remains.

If you have any questions please feel free to contact us.

Best Regards

Hi Elise!
The first thing you asked me to do was to check with parent theme. So I already tried. Does not work.
The problem is not for alla pages…. just for this one page in particular (se page linked in private content)

Hello,

It has been done.

Please check.

Best Regards

I dont understand. What has been done?

Hello,

Please recreate the page and copy and paste the template from the page.

Please check the video tutorial on how to copy and paste the template here: https://wpbakery.com/video-academy/use-templates-wpbakery-page-builder/

If you have any questions please feel free to contact us.

Best Regards

I already did that and it works. Then I have to delete the original page and rename the second page I made.
But I wonder why it happens? Not the first time.

Now I edited another new page, the same happened. It looks like when activating page builder on a new page the template is lost. No header, no footer.

Hello,

I will consult with our developers on this issue and get back to you.

Best Regards

I appreciate this.

Hello,

Such problem occurs when you select “Blank layout” in the description: https://monosnap.com/file/ZaZaHG6ZRYLhBwCuXU4PGKFFMvZYna

You can change the layout in the existing page.

If you have any questions please feel free to contact us.

Best Regards

Ok, strange. But anyway, I will no longer choose the “blank layout” 😉

Hello,

If you have any questions please feel free to contact us.

Best Regards

[Author]

Posts