Hi caiquesilva224466350,
Thanks for reaching to us and appreciate your patience.
Could you please once check how it works with some default WordPress themes like WooCommerce Storefront to understand if it is our theme issue or not?
In case, the problem remains, please provide your site admin access (insert the site credentials into the Private content block under the message area) to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.
Regards,