Password recovery does not arrive in the email
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When registering the account with email and purchase key, there is no field to enter a password, the password reset email does not work. Please check, because I need to register a password to log in to the support panel.
Hello,
Thank you very much for choosing our theme and for contacting us.
Please make the full backup of your site and check the issue on the Storefront theme to detect if our theme causes the problem. Storefront is a free theme developed by WooСommerce.
Best Regards
The problem is on your site, not mine. I don’t receive a password reset email so I can access the Xtemos support panel. Please read carefully what the problem is to answer objectively.
Hello,
Please check the settings in the Dashboard > Woocommerce > Settings > Account and Privacy.
You will find the option to show the password field in the login page.
You need to check and make sure you have not disabled the email template for password recovery.
If you have any questions please feel free to contact us.
Best Regards
What kind of support is this? Don’t you read the customer’s request? I’m saying that the problem to recover the password is on the https://xtemos.com/ website. I request recovery and the email does not arrive, I cannot reset the password. Please read customer demand and do not ctrl + v
Hello,
Could you kindly give your mail? We have never got such claims. We will double check.
Best Regards
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