Password reset link not working correctly

Hello,
I’m having an issue with the password reset process on my website. When a user requests a password reset, they receive the email and click the reset link. However, instead of opening the page where they can set a new password, the link redirects them back to the “My Account” login page asking for the email again.
Could you please check why the reset link doesn’t take users directly to the “set new password” form?
Thank you,
Vitor

Hello,

Could you please check how it works with some default WordPress themes like WooCommerce Storefront or Twenty-Twenty-Five to understand if it is our theme issue or not?

Best Regards,

Hello,

I have the same problem, and I tested with Storefront or Twenty-Twenty-Five and it works fine.

How to fix it?

Best regards
Andrea

good question we need to wait for some support

Hello,

Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site, and then check the issue. I am sure your issue will be solved. Then activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

Otherwise, if the issue still exists, then keep the 3rd party plugins deactivated and share the WP login details, so I can check and give you a possible solution. Also, switch the child theme to the parent theme if you are using a child theme.

Best Regards,

I just apply your last 2 patchs and now the problem is fixed

Best regards
Andrea

Hi Andrea

what was the plugin that you deactivated ? to solve this situation?

thanks

The problem wasn’t caused by any plugin.

Before testing by disabling all plugins, I noticed that you had just released two patches. I applied them, then ran a test by purchasing something with a new account. I received the password creation email, and it worked perfectly — clicking on the link opened the correct page for creating a new password.

Patches applied:

693727
FIXED: Display of the “Category Filter” widget when WooCommerce lookup table enabled for catalog filtering. (Topic)
2025-10-31 11:55:34

693719
UPDATED: WooCommerce templates. (Topic)
2025-10-31 11:10:45

Best
Andrea

I just run the Patches but still doesn’t work I received the email to change the password I click to change and the page that open is the one to reset the password

Yes, this is correct, the link is made to go to the page to reset or create a new password.

Andrea

can you send me a print screen of your page when you click in the link on your email to reset the password

Sorry I can’t. I hope the Woodmart support answers to you.

Andrea

Hello,

@rtvrecords

Sorry to hear about the inconvenience. Kindly, please share your Site WP-ADMIN Login details in the Private Content field so that we can check this concern on your Site and help you out accordingly.

Best Regards,

Hello,

After two weeks, the problem has come back.
I make a deep test and I discover that the problem is the Plugin Yoas SEO, if it is activated, the password reset doesn’t work.

Do you have any suggestions to fix this? I just sent an email to the Yoast support as well.

Thanks
Andrea

SOLVED

I disabled the Advanced: URL cleanup in YOAST SEO

Hello,

Thank you very much for your update and for sharing the cause of the issue. We’re glad to hear you’ve identified that the problem was related to the “Advanced: URL cleanup” feature in Yoast SEO and that disabling it resolved the password reset redirect issue.

This information will definitely help other users who might encounter the same situation.

I’ll go ahead and mark this topic as resolved. If you need any further assistance in the future, feel free to open a new thread.

Thanks again for contacting us.

Topic closed.
Best Regards,

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