Home Forums WoodMart support forum Password reset page layout created but reset functionality not working

Password reset page layout created but reset functionality not working

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  • #703080

    Neo
    Participant

    Hello Woodmart Support Team,

    I have created a custom Lost Password / Password Reset page layout in Woodmart. The page layout displays correctly, however the password reset functionality itself is not working. When a user submits their email to reset the password, nothing happens and the password reset process is not completed.

    Additional details:

    The reset functionality works correctly when I switch to another theme

    In Woodmart, only the layout is visible, but the action behind it does not work

    I did not import any demo content

    The default WooCommerce reset password endpoint is active

    My questions:

    Is there anything special that needs to be enabled in Woodmart for the lost-password functionality to work?

    Does the custom layout need any extra shortcode or element to trigger the reset action?

    Could this issue be related to AJAX or theme form override?

    If needed, I can provide temporary admin access or logs.

    Thank you in advance for your assistance.

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    #703153

    Hello,

    Sorry to hear about the inconvenience. Kindly, please share your Site WP-ADMIN Login details in the Private Content field so that we can check this concern on your Site and help you out accordingly.

    Best Regards,

    #703215

    Neo
    Participant

    Hello,

    Thank you for your response. I have shared the requested WP-ADMIN login details in the Private Content field.

    Please check and let me know if you need anything further.

    #703283

    Hello,

    I have checked your site, and the reset password page is showing fine.

    See Screenshot for clarification: https://ibb.co/W4CFPxTD

    Check back your site and check the issue, if you have any questions, feel free to contact us.

    Best Regards,

Viewing 4 posts - 1 through 4 (of 4 total)