Payment is not possible on mobile, on desktop/laptop/tablet works fine

Hello,

I have a problem with the payment process, but only on mobiles.

After I add a product in cart and complete the details, I choose the payment method by card using one of our payment processors and press on the “Place the order” button. On desktop/laptop/tablet, at this step I am redirected to the payment processor to add the credit card details, but on mobile this is not loaded. Instead, the “Order was finalized” is listed, but the credit card step is skipped.

I mention that I use Elementor as the page editor. I have tried multiple options, to disable the Checkout theme layouts, but in this case the checkout page is no longer listed.

I have switched to a default theme (Twenty Twenty-Five) and it worked fine on mobile too.

Please tell me what can I do to be able to place the payments through the mobiles too.

Thank you!

Hello,

Sorry to hear about the inconvenience. Kindly, please share your Site WP-ADMIN Login details in the Private Content field so that we can check this concern on your Site and help you out accordingly.

Best Regards

Thank you for your reply!

You have the details in the private content section.
Please tell me what you find.

Best regards

Hello,

Could you please record a short video and describe how we can reproduce the issue on your website so we can check this for you? Because i have checked your site and am unable to see the issue.

Best Regards

Try to place an order using a mobile device, the last step will not send you to the payment process.
On desktop works just fine.

Just let me know the details you use so I can delete the test purchase from our database after that.

BTW, I ran a debug mode this morning and I have received some errors, but I don’t know how to solve them. I have attached a part of the log in the private content area.

The “a fost apelată înainte de inițializarea stocării datelor prin Programatorul de acțiuni ” message in the logs means “was called before data storage was initialized by the Action Scheduler”

[robertdinu]

I have noticed an order, was that a test from you? I have added the details in the private content

• This reply was modified 1 month ago by robertdinu.

Hello,

Yes, that is my test order.

Please test it on your mobile again. Are you still receiving the errors?

Best Regards.

Yes, the problem persists.
Did the error messages help identify what may happen?

Hello,

Do you have any updates for me?

Thank you!

Hello,

Your issue has been resolved. Please check back your site and check the issue.

See Screenshot for clarification:
https://jumpshare.com/s/5WgJFV3UbR8CLJU3z4m8

Best Regards

Thank you very much!

The problem was solved and everything is fine now.

Can you please tell me what the problem was? Did I implement something wrong?

Best regards

Hello,

You’re very welcome! We’re glad to hear that the issue has been resolved.

The issue was caused by the HTML Block assigned to the mobile version of the Checkout page. To resolve it, edit the Checkout page and, at the bottom of the page settings, go to the Mobile version HTML block (experimental) option and remove the assigned HTML Block.

After removing it, the payment gateway loads correctly on mobile, and the checkout process works as expected.
See the screenshot for better understanding: https://tinyurl.com/mskmktd8

Best Regards

Great! I’ll take care in the future about that option.

Thank you again!

Hello,

You’re Most Welcome!

Feel free to write back anytime. If you need further assistance, we are always here to help you.

If you have a minute, we’d truly appreciate your feedback — it helps us improve the product and shape future updates more effectively. We’d love your feedback on our theme:
https://www.trustpilot.com/review/xtemos.com

Thanks for contacting us.
Have a great day.

Topic Closed.
Best Regards.

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