Home Forums WoodMart support forum Payment method radio button disappears when there's only one payment method

Payment method radio button disappears when there's only one payment method

Viewing 20 posts - 1 through 20 (of 20 total)
  • Author
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  • #158807

    horny_fungus
    Participant

    Hi, when there’s only one payment method it’s autoselected on checkout page and selection radio button disappears in a second, this makes payment method name and image move to the left a bit which has unpleasant look.
    I checked this behaviour with Storefront theme and the bug does not appear there.
    Pleas have a look at this video – https://gyazo.com/595c2a3426b2a4442f01926a398588bc

    #158842

    Artem Temos
    Keymaster

    Hello,

    Could you please keep the storefront theme and send us your admin access so we can check the problem?

    Regards

    #158846

    horny_fungus
    Participant

    I used Storefront theme on localhost.

    #158847

    horny_fungus
    Participant

    Maybe you can use troubleshooting mode from Health Check plugin to switch the theme to Storefront only for you?

    Here are the credentials:

    #158866

    Artem Temos
    Keymaster

    You need to check with both themes on this website. It may work different on your local website.

    #158871

    horny_fungus
    Participant

    OK, I’ve just checked on my live site and it’s the same. I don’t have any idea why it should be different on localhost if every file is the same.

    #158874

    Artem Temos
    Keymaster

    In this case, please keep the storefront theme and send us your admin access so we can check the problem.

    #159010

    horny_fungus
    Participant

    Please use Health Check plugin’s troubleshooting mode because the site is live.

    Here are the credentials:

    #159031

    Artem Temos
    Keymaster

    Could you please provide us a step by step instruction on how to configure your website with this plugin and what options should be turned on so we can see this particular issue?

    #159306

    horny_fungus
    Participant

    OK, I configured it – please proceed and check.

    #159307

    Artem Temos
    Keymaster

    So what steps should we perform to see the problem both with storefront and our theme? We don’t see any changes on your website now.

    #159351

    horny_fungus
    Participant

    You can replicate the problem on your own host as well – it’s not unique to my setup.
    If you want to check the problem on my host – please use troubleshooting mode of
    Health Check & Troubleshooting plugin.
    No special steps needed to replicate the issue – just enter troubleshooting mode, activate needed plugins and switch theme to storefront and then woodmart.
    Troubleshooting mode seems to be deactivated now indeed – maybe it’s someone from your stuff because I have some other issues being investigated at the moment as well.

    #159387

    Artem Temos
    Keymaster

    Can you activate this mode on your website and enable all of those plugins so we can check?

    #159410

    horny_fungus
    Participant

    I did as you said, please check.

    #159415

    Artem Temos
    Keymaster

    We still don’t understand each other or you didn’t change anything.
    We switch to troubleshoot mode and there are no any plugins activated. Could you please prepare for us such conditions so we can see the issue? Otherwise, you need to create a staging development copy of your website. There, you will be able to do such kind of experiments without any harm to your production website.
    We tested this on our development website but don’t have any issues with payment methods.

    Kind Regards

    #159431

    horny_fungus
    Participant

    I’ve just checked and found that troubleshooting mode is off indeed. Don’t know why it happens. Can you please login enable troubleshooting mode in Tools > Site Health > Troubleshooting and activate WooCommerce, WPBakery and payment gateway plugin that’s all you need.
    As for testing on your development website – are you sure you’ve had only one payment option? This happens only when there’s only one payment method.

    #159436

    Artem Temos
    Keymaster

    Actually, it is hidden with other themes as well by the WooCommerce when one payment method is available only. But the bug with default WordPress theme is that it has custom CSS for radio button that overrides this WooCommerce styles. That is why you see it on default theme but don’t see on WoodMart. But it works as WooCommerce developed it on our theme and it is not a bug.

    https://gyazo.com/54b6b972ec13aead6e7acec6541889b6

    #159551

    horny_fungus
    Participant

    OK, thank you for clatrification. In this case can you provide some CSS to hide radio button right away to avoid this flickering.

    #159555

    Artem Temos
    Keymaster

    Try to add the following code snippet to the Custom CSS area in Theme Settings to fix this issue.

    [name="payment_method"] {
        display: none!important;
    }
    #159567

    horny_fungus
    Participant

    Thanks a lot. It worked as it should.

Viewing 20 posts - 1 through 20 (of 20 total)