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Payment method radio button disappears when there's only one payment method
- This topic has 19 replies, 2 voices, and was last updated 5 years ago by horny_fungus.
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November 25, 2019 at 10:47 am #158807
horny_fungusParticipantHi, when there’s only one payment method it’s autoselected on checkout page and selection radio button disappears in a second, this makes payment method name and image move to the left a bit which has unpleasant look.
I checked this behaviour with Storefront theme and the bug does not appear there.
Pleas have a look at this video – https://gyazo.com/595c2a3426b2a4442f01926a398588bcNovember 25, 2019 at 12:38 pm #158842
Artem TemosKeymasterHello,
Could you please keep the storefront theme and send us your admin access so we can check the problem?
Regards
November 25, 2019 at 12:40 pm #158846
horny_fungusParticipantI used Storefront theme on localhost.
November 25, 2019 at 12:42 pm #158847
horny_fungusParticipantMaybe you can use troubleshooting mode from Health Check plugin to switch the theme to Storefront only for you?
Here are the credentials:
November 25, 2019 at 1:21 pm #158866
Artem TemosKeymasterYou need to check with both themes on this website. It may work different on your local website.
November 25, 2019 at 1:32 pm #158871
horny_fungusParticipantOK, I’ve just checked on my live site and it’s the same. I don’t have any idea why it should be different on localhost if every file is the same.
November 26, 2019 at 1:42 am #158874
Artem TemosKeymasterIn this case, please keep the storefront theme and send us your admin access so we can check the problem.
November 26, 2019 at 8:54 am #159010
horny_fungusParticipantPlease use Health Check plugin’s troubleshooting mode because the site is live.
Here are the credentials:
November 26, 2019 at 9:55 pm #159031
Artem TemosKeymasterCould you please provide us a step by step instruction on how to configure your website with this plugin and what options should be turned on so we can see this particular issue?
November 27, 2019 at 9:08 am #159306
horny_fungusParticipantOK, I configured it – please proceed and check.
November 27, 2019 at 11:10 am #159307
Artem TemosKeymasterSo what steps should we perform to see the problem both with storefront and our theme? We don’t see any changes on your website now.
November 27, 2019 at 11:52 am #159351
horny_fungusParticipantYou can replicate the problem on your own host as well – it’s not unique to my setup.
If you want to check the problem on my host – please use troubleshooting mode of
Health Check & Troubleshooting plugin.
No special steps needed to replicate the issue – just enter troubleshooting mode, activate needed plugins and switch theme to storefront and then woodmart.
Troubleshooting mode seems to be deactivated now indeed – maybe it’s someone from your stuff because I have some other issues being investigated at the moment as well.November 27, 2019 at 1:14 pm #159387
Artem TemosKeymasterCan you activate this mode on your website and enable all of those plugins so we can check?
November 27, 2019 at 1:58 pm #159410
horny_fungusParticipantI did as you said, please check.
November 27, 2019 at 2:01 pm #159415
Artem TemosKeymasterWe still don’t understand each other or you didn’t change anything.
We switch to troubleshoot mode and there are no any plugins activated. Could you please prepare for us such conditions so we can see the issue? Otherwise, you need to create a staging development copy of your website. There, you will be able to do such kind of experiments without any harm to your production website.
We tested this on our development website but don’t have any issues with payment methods.Kind Regards
November 27, 2019 at 2:16 pm #159431
horny_fungusParticipantI’ve just checked and found that troubleshooting mode is off indeed. Don’t know why it happens. Can you please login enable troubleshooting mode in Tools > Site Health > Troubleshooting and activate WooCommerce, WPBakery and payment gateway plugin that’s all you need.
As for testing on your development website – are you sure you’ve had only one payment option? This happens only when there’s only one payment method.November 28, 2019 at 2:28 am #159436
Artem TemosKeymasterActually, it is hidden with other themes as well by the WooCommerce when one payment method is available only. But the bug with default WordPress theme is that it has custom CSS for radio button that overrides this WooCommerce styles. That is why you see it on default theme but don’t see on WoodMart. But it works as WooCommerce developed it on our theme and it is not a bug.
November 28, 2019 at 7:16 am #159551
horny_fungusParticipantOK, thank you for clatrification. In this case can you provide some CSS to hide radio button right away to avoid this flickering.
November 28, 2019 at 7:20 am #159555
Artem TemosKeymasterTry to add the following code snippet to the Custom CSS area in Theme Settings to fix this issue.
[name="payment_method"] { display: none!important; }
November 28, 2019 at 8:01 am #159567
horny_fungusParticipantThanks a lot. It worked as it should.
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