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Payment options not available

Viewing 9 posts - 1 through 9 (of 9 total)
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    Posts
  • September 11, 2024 at 1:41 am #596530

    sohee7569
    Participant

    Hi, team
    I have set all payment settings under WooCommerce.
    However, when checking ‘Credit Card’, it says ‘Currently unavailable. Please try a different payment method.’

    Could you please loot at the issue?

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    September 11, 2024 at 10:48 am #596656

    Hung Pham
    Keymaster

    Hello sohee7569,

    Thanks for reaching to us.

    In order to better assist you, could you kindly test the functionality with default WordPress themes such as TwentyTwenty or WooCommerce Storefront? This will help us determine whether the issue stems from our theme or elsewhere.

    Kind Regards

    September 12, 2024 at 10:03 am #596901

    sohee7569
    Participant

    Hi
    Can you please log in as Admin to take a look at the issue?
    Please let me know your WordPress user name or email address that I can invite

    September 12, 2024 at 11:45 am #596939

    Hung Pham
    Keymaster

    Hello sohee7569,

    You can use any email, it doesn’t matter.

    Regards,

    September 13, 2024 at 4:45 am #597126

    sohee7569
    Participant

    Hi, team
    Please find the account info & PW in the private content.
    And please loot at the issue as soon as possible.

    • This reply was modified 5 days, 23 hours ago by sohee7569.
    September 13, 2024 at 10:40 am #597199

    Hung Pham
    Keymaster

    Hi sohee7569,

    Thanks for details.

    I see that you are using extra plugin for payment methods. For specialized assistance and potential solutions, I kindly suggest that you reach out directly to the author plugin’s support team https://wordpress.org/support/plugin/woocommerce-gateway-paypal-powered-by-braintree/, who are better equipped to provide you with the guidance you requires or You need to find a third party plugin to achieve more functionality that best suits you.

    If you have any questions please feel free to contact us.

    Regards,

    September 16, 2024 at 8:56 pm #597792

    sohee7569
    Participant

    Hi,
    I switched to another WooCommerce theme, but it gives still same error.

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    September 17, 2024 at 8:19 am #597846

    Hung Pham
    Keymaster

    Hi sohee7569,

    If the issue still persists with the default theme. It means that it is not our theme issue. Please contact the author support in this regard they will guide you better.

    Best Regards.

    September 19, 2024 at 1:10 am #598418

    sohee7569
    Participant

    Hi, team
    After changing the values of Braintree settings, now the payment works, but only PayPal payment is working.
    When using Credit Card Payment options, it gives an error saying ‘Cannot read properties of null (reading ‘verifyCard’)’

    We changed the theme from Woodmart to ‘Twenty Twenty Two’ and the credit card payment went through without changing any other settings.

    It is obviously theme confliction. Please see what is causing and resolve the issue .

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Viewing 9 posts - 1 through 9 (of 9 total)