PayPal issues

Hi there,

I’m just about to go live and noticed PayPal gives an error (please see screenshot).

I think it’s to do with encryption but can’t work out what the mixed content is preventing checkout from working.

Your help is much appreciated!

Thanks again,

Andy

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Hello,

Could you please check how it works with some default WordPress theme like twentysixteen to understand is it our theme issue or not?

Regards

Hi Artem,

I changed to Twenty seventeen and the security lock appeared correctly in the browser instead of the “i” in Google Chrome however when moving to PayPal I received the same error message.

Any advice is much appreciated!

Thanks,

Andy

Please, keep the default theme active, send us your admin access and provide a step by step guide how to reproduce the issue.

Hi there,
Thanks for the quick reply.
I’ve left WoodMart active at the moment for you to see the issue.
If you add something to your cart and then go to the checkout page you will see that there is no longer a secure ssl padlock in the browser but an “i” (using Google Chrome).
If the theme is changed at this point back to Twenty Seventeen you will see that the secure ssl padlock reterned.
From this point both themes only give the previous paypal warning rather than going to the paypal site to pay.
Your help is much appreciated!
Thanks,
Andy

I can’t enter your admin dashboard with this password. Please, check and send us the correct information.

Hi there,
Sorry for the late reply!
Please find attached the login details.
Thanks again,
Andy

We have fixed the SSL issue on the checkout page by removing one of our dummy content images from Theme Settings. Please, check how it works now.

Hi there,
Thanks for that!
It’s still not connecting to paypal when I try to checkout with a product 🙁
Any ideas?
Thanks,
Andy

Please, send us a step by step instruction on how to reproduce this error. Also, keep the default theme active so we can compare how it works.

Hi there,
I added an item to the cart (it doesn’t matter which item), filled out the details on the checkout page and then clicked “Proceed to PayPal” but get the attached error message.
I really appreciate your help!
Thanks again,
Andy

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Hello,

We just tested with other themes and there is the same error there https://gyazo.com/4fca016dd5e929844907dd0c3e3752b1

Regards

Hi there,
Thanks for the quick reply.
Have you ever come across this before and do you have any suggestions?
Your help is much appreciated!
Thanks again,
Andy

@Andy18
I am just a Woodmart user, no relation to their support. But I have encountered such Paypal error when address override is used and country from billing adrress fulfilled during checkout doesn’t match with country of Paypal address.

It seems to be some problem with the PayPal itself or payment method configuration on your website.

Thanks both for your replies 🙂

I changed to a different PayPal email address and everything works correctly so must be to do with the PayPal settings from the account I was trying to use.

Thanks again for your time!

Great, we are glad that the issue is resolved.

Kind Regards

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