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PayPal Smart buttons not loading every time

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  • #250612

    lindalayhe
    Participant

    I have had this issue for weeks and sadly the Angelleye developer is not getting back to me. Last time I had correspondence over it, it was mentioned to check if it is theme related. So the issue is that on Chrome and Opera the button does not appear, then refresh and it appears, then refresh and it disappears again.

    It seems to be linked to the hide cross-sells in the cart page? Any help appreciated as I am not getting any sales at all. I am getting emails saying people can’t order.

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    #250745

    Hello,

    Please make the full backup of your site as well as the Theme settings export and check the issue on the Storefront theme to detect if our theme causes the problem. Storefront is a free theme developed by Woocommerce.

    Best Regards

    #251010

    lindalayhe
    Participant

    I tested with storefront and the buttons appear. Also I have a problem that the fontawesome icons don’t load. Have tried a number of fixes including storing them elsewhere. Perhaps related? Have tried child and base theme for both issues and still the same.

    #251098

    Hello,

    In order to show the icons, please enable “Always use” in the Theme Settings > Performance > CSS.

    Please provide your site admin access to the private area.

    Best Regards

    #251274

    lindalayhe
    Participant

    I sent the logins as private did you get them?

    #251275

    lindalayhe
    Participant

    Here you go

    #251479

    Hello,

    I see the button now in the shopping cart https://prnt.sc/w41isc

    As for the fonts, please configure these values: https://prnt.sc/w41j99

    Best Regards

Viewing 7 posts - 1 through 7 (of 7 total)