PCLZIP_ERR_BAD_FORMAT

Hello team,

I’m trying to update the Woodmart Theme to the latest version available, and get this error:
PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

Which settings do I need to change in order for the update to work?

Many thanks!

Hello,

Please follow the following steps to update the theme:

Please make a complete backup of the website before updating the theme.

1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

2. Go to Dashboard -> Updates and click on Check Again.

3. Activate the theme with your purchase code again.

4. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

If you are still unable to update then provide FTP and admin panel login details of the website to check it myself and help you out accordingly.

Best Regards.

Hi, thanks for your quick reply!

I have done all the steps suggested, unfortunately the same error occurs:

PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

There is also another issue with the current theme, for example, if you go to the contact page and try to send a message, the success or failure messages from CF7 don’t appear anymore, so the customer has no idea if the message has been sent or not. I thought that maybe updating the theme will do the trick.

Please find attached FTP info in the Private Content area below:

Kind regards,

Cidev Team

Hello,

I have updated the theme on your website. Please clear cache and check back.

Screenshot for Clarification: https://ibb.co/r7wDZG8

Best Regards.

Hello,

Thank you for updating the theme! Would you be kind to tell me how you did it? And also, I have checked the success and failure CF7 messages on this particular page:

https://automatizare-pompe.ro/contact-firma-automatizare-pompe/

but they still don’t appear upon sending the message.

Do I need to open up a new ticket for this matter?

Thank you muchly,

CIDEV Team

Hello,

You are Most Welcome.

I have visited your website and the contact form 7 notifications are working fine on my end.

Screenshot for Clarification: https://ibb.co/x8BK0vR

Please clear cache and check back.

Regard’s.
Xtemos Studio.

Hello again 🙂

Thank you for trying to check the errors. Are you please able to fill in all the forms as it appears that the success messages don’t show up at all. I have cleared the cache and also tried from another computer, but this is all I get… (please view attached file)

I don’t really get the bottom message on yellow background at all. Also, the messages are not arriving in my inbox at all …

Kind Regards,

Cidev Team

Attachments:

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Hello,

I saw the screenshot you attached and visited your website again. There seems to be an issue with the contact form plugin as it is displaying the error message all the time.

Please check the functionality by activating some default WordPress Theme just to check whether the issue is with our theme or not.

Regard’s.
Xtemos Studio.

Hello,

Thank you for your reply!

I have installed the https://ro.wordpress.org/plugins/easy-wp-smtp/ plugin and now the CF 7 sends the messages to the email address configured in the plugin. (which is one I currently have access to)

Unfortunately, the yellow success or failure CF7 messages still don’t show up… I’m amazed they did on your end, as I’ve tried different browsers and computers and cleared the cache and it still doesn’t show up… (I’ve also deleted all the additional CSS from the website and it still didn’t show up – then, I added it back)

Please let me know how we can get it back to work.

Kind Regards,

Attachments:

You must be logged in to view attached files.

Hello,

We are Glad that you have fixed the issue yourself. You are Great!!!

I have tested the contact form once again and it’s working absolutely fine on my end.

Video for Clarification: https://jmp.sh/0HgYPWI

Best Regards.

Hello,

Thank you so much, it’s working now, have no idea what it was 🙂

Have a wonderful day!

Cidev Team

Most Welcome :-)

If you do not mind, can you please leave a 5 stars rating for our Theme & Customer and Technical Support by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in future. It would encourage our work a lot. If you like our Theme and Support.

Thanks for contacting us.
Have a great day :-)

Topic Closed.
Best Regards.

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