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Performance issue on woocommerce categories
- This topic has 20 replies, 2 voices, and was last updated 8 months, 1 week ago by Artem Temos.
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April 4, 2024 at 10:43 am #554839
gasowski0marcinParticipantHi,
I’ve noticed major delay on woocommerce pages occur.
When I go to shop or non empty categories first request is stuck on ‘Waiting for server response’ for 5-20 seconds.
Then whole page downloads and is ready in 44ms (feels instant).Could you help me discover the source of this issue?
Best regards,
MarcinApril 4, 2024 at 12:33 pm #554881
Artem TemosKeymasterHello,
Thank you so much for contacting our support center.
To better assist you, could you kindly test the functionality with default WordPress themes such as TwentyTwenty or WooCommerce Storefront? This will help us determine whether the issue stems from our theme or elsewhere.
Regards
April 4, 2024 at 8:35 pm #555023
gasowski0marcinParticipantThank you for response.
I’ve created staging environment for this purpose. On default theme (Twenty Twenty-Four) all categories in shop loads in below 2s. I haven’t noticed behaviour described in topic on default theme – on woodmart it behaves the same.I provided connection details to staging env in extra info.
April 5, 2024 at 9:15 am #555084
Artem TemosKeymasterAs we can see, you don’t have a WoodMart theme activated now. And your website is cached, so it is not possible to check the real server response time.
April 5, 2024 at 10:12 am #555105
gasowski0marcinParticipantI turned on WoodMart theme. Can I do anything else to help with investigation?
April 5, 2024 at 11:20 am #555126
Artem TemosKeymasterCurrently, it takes ~2s to load the category page. Here is a screenshot https://gyazo.com/1b3fe9d6fce1645e24478a768e661c8c
Could you please clarify how to reproduce the issue?April 5, 2024 at 11:23 am #555128
gasowski0marcinParticipantgoing from /kategoria/gora to /kategoria/gora/kurtki
Attachments:
You must be logged in to view attached files.April 5, 2024 at 11:29 am #555136
Artem TemosKeymasterCould you please disable cache plugin temporarily?
April 5, 2024 at 11:30 am #555137
gasowski0marcinParticipantDisabled LiteSpeed Cache
April 5, 2024 at 12:59 pm #555185
Artem TemosKeymasterPlease, test how it works on your website now.
April 5, 2024 at 1:07 pm #555187
gasowski0marcinParticipantLooks better, delay happened once
Attachments:
You must be logged in to view attached files.April 5, 2024 at 2:03 pm #555197
gasowski0marcinParticipantAfter I left the page open for some time, came back and checked again delay occurs.
Attachments:
You must be logged in to view attached files.April 5, 2024 at 2:34 pm #555220
Artem TemosKeymasterCould you please disable the rest of the plugins that are not related to the theme and send us your FTP access?
April 5, 2024 at 2:46 pm #555223
gasowski0marcinParticipantdone
April 5, 2024 at 3:20 pm #555233
Artem TemosKeymasterSorry, but we can’t connect to your server. Please check your FTP https://gyazo.com/f81ce8163f6e836b58f2577639fa2acc
April 5, 2024 at 3:22 pm #555234
gasowski0marcinParticipantPlease use full username provided by me in last message
April 5, 2024 at 4:18 pm #555243
Artem TemosKeymasterWe tried this too https://gyazo.com/feed268a0a2856be490e8bbf2b2508b9
April 5, 2024 at 4:34 pm #555249
gasowski0marcinParticipantI found out connections from other countries was locked by my hosting provider. I unlocked it, please try again.
April 5, 2024 at 5:48 pm #555274
Artem TemosKeymasterYou can fix it by applying patch #
555268
. To do this, go to Dashboard -> WoodMart -> Patcher, find the corresponding patch and click on the “Apply” button. Let us know if it works for you.April 6, 2024 at 4:52 pm #555435
gasowski0marcinParticipantHello,
I confirm patch fixed the issue.
I really appreciate your help, thank you.April 8, 2024 at 9:45 am #555582
Artem TemosKeymasterYou are always welcome. Feel free to contact us if you have any further questions.
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